@Douglas1971 wrote:I am trying to restart my plan before the renewal date as I have ran out of internet and it is to much to keep adding data ad ons- I have to work from home and live in an area with no internet only my phone can u please help me
@Douglas1971 If you want to renew you current plan early that can only be done by submitting a ticket to the Moderator Team.
Public is currently running a 50% OFF promo on their 1GB Data add-on. Public add-ons never expire and are great backups that will only automatically kick in when your current plan data has been used up.
Your choice.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
@Douglas1971 wrote:I am trying to restart my plan before the renewal date as I have ran out of internet and it is to much to keep adding data ad ons- I have to work from home and live in an area with no internet only my phone can u please help me
You can do this
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
- If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
- If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
- You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
- Any earned Rewards will be applied on your next renewal after the plan change.
Changing your plan immediatelyYou may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
- There must be enough funds in your account to cover the full amount of the new plan.
- A new payment cycle starts when you activate your new plan.
- Your plan will not be prorated, which means that any days remaining in your current payment
- Any earned Rewards will be applied on your next renewal after the plan change.
- If your account is suspended – changing your plan is a 2-step process, so be sure to complete both steps or you may be left with partial or no service. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
- Make sure to review your details carefully before changing your plan - Once you click “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
- Top up your account with sufficient funds to reactivate your service - Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well. Note: If you have sufficient funds to cover your new plan,you won’t be taken to the payment menu.
What will happen if my payment wasn’t completed?In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.
See pictures below:
@Douglas1971 to renew early contact the moderators. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
Or
Change your plan early . See article on how to do it. https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan
And screen shots below
To this plan
