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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51572 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 59941 Views
  • 186 replies
  • 30 Bravos

Resolved! Pros and Cons about Public Mobile

Hi I just wanted to start a topic for people that want to join public mobile.So they know the good parts and bad parts. Also for the people that are thinking about switch away from public mobile.(including myself)

Harvir_K by Great Citizen / Super Citoyen
  • 24311 Views
  • 67 replies
  • 2 Bravos

Resolved! Activation Nightmare!

I just tried to activate my SIM card and set up my online profile and has been in a limbo, going in circles with one roadblock to another....... first it was the payment method, AMEX not being accepted, to email address, sign in issue.... and to top ...

shyama24x7 by Good Citizen / Bon Citoyen
  • 3748 Views
  • 27 replies
  • 0 Bravos

Data Usage

I have the 12GB/90 days plan. A couple weeks ago I ran out of data. Thats fine I just got a couple 1GB add ons. I figured I used them really fast due to being on a work site and having to tether a computer. Those 2 instances used 1.5GB and 1.8GB resp...

tmclunn by Good Citizen / Bon Citoyen
  • 1777 Views
  • 7 replies
  • 0 Bravos

Resolved! Forgot to add unlimited text to my plan

Hi all,I'm new to PublicMobile and like many others, I signed up for a 90 prepay unlimited provincial talk, and 6GB plan for $120 but I accidently forgot to add the unlimited international text to my plan! Is there a way to get to add in the unlimite...

LadyAl by Great Neighbour / Super Voisin
  • 1116 Views
  • 4 replies
  • 0 Bravos

Resolved! Voucher purchasing

Just a quick question, anyone know how long the 'vouchers' are good for?  I pay by M/C myself, but my mother in law is switching at the end of the month (when her prepaid balance expires), she wants to buy a voucher now, but not sure if it'll be vali...

thomask by Great Citizen / Super Citoyen
  • 3150 Views
  • 9 replies
  • 0 Bravos

Data not working, but Data Add-on shows data available

Hi all!I'm hoping someone can help me with this. I am coming near the end of my usage cycle and I have roughly 370 MB of data left on my plan according to my SelfServe account, however my data has stopped working. I searched through the forums and ma...

TeamMinority by Great Neighbour / Super Voisin
  • 2281 Views
  • 10 replies
  • 1 Bravos

Resolved! Sent Text messages not being delivered to some numbers

I'm having a strange problem with sending/recieving text messages. I have an iPhone 7 on the latest iOS, and I am having problems with SMS (regular text messages) to a friend. I can recieve most of her messages (a few have not shown up), and I can se...

superdeanio by Good Citizen / Bon Citoyen
  • 5817 Views
  • 14 replies
  • 1 Bravos

Resolved! Is this plan pricing correct?

I'm not yet with Public Mobile but hoping to join, and will be doing so if what I'm seeing on the website is correct. I am in BC. When I go to creat my own plan I am choosing the following: - 90-day plan length- Prince-Wide talk- Global text- 6GB/90 ...

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VlntSpcmnSpff by Great Neighbour / Super Voisin
  • 3321 Views
  • 14 replies
  • 0 Bravos

Resolved! Can't log into My Account - can't reset password

I registered a new SIM and signed up for an account - it works, I have data on the account. However, I can't log into my account, and I can't create an account - says profile already created, but when I try to recover the password, it get an error th...

graham_m_dunn by Good Citizen / Bon Citoyen
  • 3582 Views
  • 12 replies
  • 1 Bravos

Re: NEW: $55 for 4GB/month promo plan for a limited time only!

I want to get on this plan right away but I keep getting this MESSAGE!!! Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. Everytime I click on plans an...

BoomDigital by Great Citizen / Super Citoyen
  • 1516 Views
  • 7 replies
  • 1 Bravos

New Customer And Transfer Number

Hi All, I have helped my brother transfer his cell phone from Rogers to public mobile a week ago.  Everything works now but he need to cancel his mobile phone from rogers otherwise they keep charging him.  He call in Rogers to cancel and the guy told...

siuolly by Good Citizen / Bon Citoyen
  • 2299 Views
  • 12 replies
  • 0 Bravos

Resolved! Not going good

Hey everyone,So I tried to renew my plan today, but my plan is gone. On top of that, self serve states I already have enough balance for my current plan ($50 mo 2gb plan, only have a $5 balance)Its almost impossible to restore service without contact...

tylerdetox by Good Citizen / Bon Citoyen
  • 1964 Views
  • 5 replies
  • 2 Bravos

Resolved! Password Reset

Hello, I set up a Public Mobile account for a friend of mine and we forgot the password to login. The account has recently expired due to no payment and the "Forgot Password" button has failed to generate a password reset email in the associated emai...

marcel4000 by Great Neighbour / Super Voisin
  • 2703 Views
  • 8 replies
  • 0 Bravos

Resolved! promo-ish deal in self serve ?

Seems to be a cheaper plan in self-serve ?http://forums.redflagdeals.com/public-mobile-4gb-55-30-days-promo-2095238/

paulie by Model Citizen / Citoyen Modèle
  • 1403 Views
  • 5 replies
  • 2 Bravos

Resolved! Renewal date is today. Lost all service!

My renwal is today, I have Auto Pay set up, I didn't make any changes to my plan, but now my services have stopped. I can't dial out, people can't call me and I have no mobile data! How do I get help?

aesoonyim by Great Neighbour / Super Voisin
  • 1549 Views
  • 5 replies
  • 0 Bravos

moderator over charged me

moderator over billed my credit card won't fix and deleted my last post regarding this. Fix it I will not stop until you do!@MarieHelene_L was assisting in sorting out an issue with my account. I had $15 in loyalty, refer a friend, and autopsy credit...

Tiffiny by Good Citizen / Bon Citoyen
  • 1918 Views
  • 14 replies
  • 0 Bravos

Resolved! How do I check if the US roaming plan is actually added?

I just purchased the $20 add-on for the US talk, data and 250mbs of data for my upcoming trip to the states. Well, at least I think I did. How do I check if the plan has been activated? Currently, my account overview says "Available Funds: $20.00" so...

DATA GONE AFTER CHANGING SIM?

Hi all, yesterday my data was working fine on my phone, I changed my simcard because I thought my other was malfunctioning, now I can't get data working? It says that I have LTE at the top but the data wont work (Imessage etc.) Calling works as well ...

frenchy93 by Good Citizen / Bon Citoyen
  • 1993 Views
  • 19 replies
  • 0 Bravos

Trouble Paying for service

Hi, I'm trying to make a payment for my service but it's telling me the amount due is $0.00 but I never paid and keep getting the mesage "Your account has already enough balance". I have no service (incoming/outgoing talk, text and data) so this is o...

kamil6687 by Great Neighbour / Super Voisin
  • 1341 Views
  • 6 replies
  • 0 Bravos

Billing Issues

I am not sure what I am suppose to do, I went to pay my bill, says my bill is paid. I then go to my payments and it seems to be an odd amount that does not jive with my plan payments usually. How do I get this resolved? Oh and I now have no phone ser...

UrbanArt by Good Citizen / Bon Citoyen
  • 2246 Views
  • 17 replies
  • 0 Bravos

Data is no longer 4g?

I'm on the 4gb/$40 per month plan (12gb for $120 promo plan that was available last fall). I have never had this issue before in the past half year or so so I'm not sure if this is something new or has just changed. I have used about 4000 of the 1222...

Smellyk by Good Citizen / Bon Citoyen
  • 3486 Views
  • 16 replies
  • 0 Bravos

Us roaming same with plan period?

Hi public mobileMy next plan period is at April 25But I want to add US roaming now. So if I add us roaming before 25, when is my add-one due day?Thx

ameko by Great Neighbour / Super Voisin
  • 946 Views
  • 4 replies
  • 0 Bravos

I was charged (autopay) but my plan hasn't renewed. Help?

Hi there!I have auto pay set up for my 90 day plan, and usually this has worked just fine. This month I was charged, and the balance ($110) is sitting on my account, but my plan hasn't been renewed. As a result, my phone just plain isn't working Any...

dylanmccall by Great Neighbour / Super Voisin
  • 1523 Views
  • 5 replies
  • 1 Bravos

Resolved! Travelling out of province with province wide calling

Hey guys, I am going to travel to quebec city tomorrow for 3 days. I have only province wide calling in Ontario. If I add $8 long distance add on which gives me 200mins, Can I receive and make calls with that 200 min? Please help. 

chakri264 by Model Citizen / Citoyen Modèle
  • 3727 Views
  • 19 replies
  • 2 Bravos

Resolved! Payment issues

Hi everyone been with public mobile for a while now and everything has been good. Until yesterday my account plan ran out and I forgot to top it up.  So I went and put in a bit extra than needed.  But now my balance is 48 $ and the amount due is 13$....

2Colin by Good Citizen / Bon Citoyen
  • 4873 Views
  • 25 replies
  • 0 Bravos

Self Serve - Bug - My Rewards

Was checking up on my rewards page and I found that the community rewards is not correlating with the other bottom of the page community rewards display.(in red)The totals are not adding up correctly.(in green) Is anyone having the same issue?    

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DealHunter by Good Citizen / Bon Citoyen
  • 1771 Views
  • 9 replies
  • 0 Bravos
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