Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I have to replaced my cradit card i need to update on my payment. i cant able to do. please call me @Xxx-XXX-XXXX . after i enter all my information then finally say unable acceess, i need help please.
tried doing a plan change for an account in selfserve and couldn't because the plan change page doesn't seem to load complety. I tried two browsers and incognito mode. anyone else does anyone else have this issue or is it just my computer?
Hi, I was going to order the: $45/30 days on 90 days plan with autopay- unlimited province wide talk- unlimited global text- 9+3 GB 4G LTE data But the plan had expired. I ordered a SIM for shipping before the deal expired, but due to the weekend, it...
Hi just curious if anyone knows how the timing of USA addons works. is it:24 hour periods like a car rental start at 10pm EST and ends at 10pm EST 10 days later.calander days expiring on Toronto time. ie 10pm est to 12:00 am est counts as one day.I...
I paid when I signed up and went to use the phone and it said I hadnt paid so I had to pay again cause I needed to use the phone. I checked my visa and I had paid twice.
Hi, BC here. I have the unlimited province talk, global text, and 18GB data. Just wondering, what happens when I dial to a number outside the province, do I get charged long distance, or it won't even let me dial out of province since my plan is only...
Hi all,My LG G5 need replacing.Are any of these unlocked phones good for PM? I want to go to Staples (1st choice) tonight to buy one. Or maybe Canada Computers. I don't want to break the bank. I don't need amazing features:STAPLES:https://www.stapl...
Hello, I am a relatively new Public Mobile Customer. My service started on July 18, 2017. After a bumpy start, everything was working fine until a couple of days ago. Starting this weekend, on September 23, I began having problems with my service. My...
I currently have the iPhone 5s, and seeing the iPhones, I've decided to switch back to android. Been looking at the essential phone and the S8, but not sure which one to get. I really like the design of the essential, but its a first generation produ...
Hi, I purchased a US data pack to use while across at a football game yesterday. It was literally unusable whilst there. I was roaming on the AT&T network and I inquired to others around me who were local US residents on the network and it was work...
Hey guys, I’m currently on the $55 4Gb plan. I saw the $47 promo for the same plan a few days ago and decided to take the offer. In my profile it says the plan will take effect on my next billing cycle which is oct11 because at the time I didn’t choo...
Hi,So I am trying to call from my samsung s8 but when ever I call I get redirect to this message saying that I dont have the calling feature on my plan, however I do. The plan I have is the 12gb, international texting and province-wide calling. I was...
I just paid for a 3 month plan but missed adding on text messenging. When I tried changing my plan by adding in the test messenging the site wanted to charge me for the entire 3 months again. Am I doing something wrong? How can I add on text messen...
Hi guys, in Alberta here... just wondering if anybody here knows when the 15 GB +3 GB bonus LTE data for $180 plans will expire, or are they good forever? LOL Shanks in advance!
@Jeremy_M when can we expect the long promised ticketing system? I have been dealing with a missing referral credit for over 1.5 months now. When i contact mods i am replying to one of their replies not creating a new thread. I have contacted mods...
Hi, I want to change to a lower cost plan from my current plan (which expired a few days ago). I click "Change Plan" then select new options on the ensuing page. But my only options are: (1) Top up to reactivate plan(2) Change plan on next renewal da...
With the Android 8.0 Oreo starting to roll out, I've been wondering how OTA updates would proceed for us Android Users with phone that came from other carriers? I read this older thread from our community: https://productioncommunity.publicmobile.ca/...
I have iphone and I want to know if any one know for app for account information
Hi on my initial plan set up I didn’t choose any add ons. About a week later I chose an add on and now it says I have 8 dollars credit to my account, but without the add on activated. So does this mean at next renewal the add on will be activated and...
Really amazed by what pm offering now more attractive plan section to choice from. People's who missed the 12gb plan for 120 bucks now they have a option to get pretty reliable deal by paying bit more then 120 bucks. What other think about that. ?
Hi, I've been locked out of my account, and unable to retrieve my Password to login. Would a moderator please unlock the account? Much appreciated.
What are all these debits and credits ? Its confusing to see lots of credits and debits? Help me, Why can't be simple ? @Jeremy_M
Hello, For the past few days I've been having an issue with my mobile data. My phone (HTC One M8) shows that it is connected to LTE, but whenever I try to use the internet it tells me that there is no network connection. My account is fully paid up ...
I am currently on a 90-day plan and I am considering upgrading my data plan, also to a 90-day plan. But I am currently on my 2nd month of my 90 days. If i were to change my plans now, what will happen to my remaining data? And do I start my 90-days ...
I Have paid 75$ and cannot use the phone. It tells me it is a long distance call when it is not. So i paid ans extra 8$ to have long distance call (200 minutes) and still does not wpr. Can anybody tell me what I can do to make it work or to stop ever...
Glad to see getting promoted. Once again. \/
If i sign up for a 90days payment method, can i leave the plan in first month (before the 90 days) and get the remind refunded?
Hi! I will be in the U.S. off and on over the next 2 1/2 weeks. I'm wondering if there is a way to do a longer U.S. roaming add-on beyond the 10 days or if I have to renew every 10 days. Thanks, Dawn
Hello!I've just signed up for Public Mobile yesterday, ported my phone number and everything, all is well, except for one thing... I can't access my self-serve portal because I forgot my password. I've tried to trigger the password reset email twice...
Hi there - I recently went to Las Vegas US from Alberta Canada and my plan states I would be able to text internationally but I could not. So I couldn't use my phone and I'm not sure why it wouldn't work if I'm paying for it.Also if we can deal with ...
