[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
PUK Code
Need to get PUK code, I PM'ed @CS_Agent multiple times in last few days but no reponse. Any ideas? 0000 and 1234 does not work.Will getting a new sim card work?
I’m worried
HelloCouple days ago I got free SIM card and a number but the question is it free for a month. I got in a grocery store some girls were giving out free sim card for public mobile for a 1 free trial is it true??And Also they didn’t ask me for my payme...
Resolved! How to use international texting
Sorry for the newbie question kinda new here. I just paid for a new plan which includes international texting but somehow i'm not really sure how to use this i want to text a couple of friends back home in the Philippines. Can anybody teach me how to...
Phone tells ppl my phone is not in service
I was with Telus prepaid previous to public mobile. So I ported my number when activating my new service and I can’t get any income txts or phone calls. Ppl attempting to call me get a recording saying my number is not in service but I can make out b...
How do I connect with moderators for help
How do I connect with moderators for help
partially successful port?
We have been tryign to get my father's number ported from Bell for two weeks now. Hello, I spoke with my father and he has still not received the text from public mobile welcoming him, over a week after initially activating the SIM card. He has re...
Resolved! Data only works on wifi
Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues. I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data servic...
free 1 month didn't receive yet
Hi MOD. Just wondering if you can help me resolve this issue. Last month I signed up to Public Mobile promotion to get a free 1 month on your second billing.I had a Sim and a number that works.Yesterday my first 1 month expired and I haven't get the ...
My Plan
Hi there, I have a 30 day plan and can call and text unlimited during these days for 25 CAD. To my astonishment I tried to call the police to make an appointment to report and inquire regarding my lost passport and I got an error message: your plan,...
Resolved! No service
Signed up for service for yesterday, account emailed me all is good but still no service this morning.
@Moderatorteam no service for days!
I hate this company. I just got back to Toronto and I paid up my account. And I reinserted my Sim card. It even says public mobile on my phone But I have no service, no voicemail, I can’t call out at all. Every time I call it it says oh this is long ...
Resolved! Why 5 outgoing texts being deducted from my account
I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
Resolved! Didn't get the autopay rewarded
Hello, I have set my account up for Autopay, and it says that I get rewarded for $2, but it doesn't subtract the discount from my total amount. It said that my full amount is due. How does this work?
Resolved! Multiple lines per accound
I am hoping more lines to my account. I read some older posts from 2016 that said this was not possible. Is this still the case? And is there still a limit of two accounts per credit card?
Resolved! Overcharged for outgoing texts
Since I got my phone I have sent 2 outgoing texts, but have been charged for 40!!Does anyone know why this is or how to resolve the issue?
SIM card
@CS_Agent I just started a plan with you guys a couple days ago and love it! My brother told me about you guys and he had ordered a SIM card in the mail to get the $40 plan with 4.5 GB, which ended yesterday. But the SIM card still hasn't arrived, is...
Resolved! US roaming not working
Hmm...so, yesterday, I bought the $15 add-on for 10 days of US roaming talk and text. My phone shows connected to AT&T and has been connected to T-Mobile in other areas. My phone's data roaming setting is turned on and my account shows $15 as the bal...
Resolved! How do I find my PIN #
I tried switching to another phone but could find a valid PIN # to unlock my SIM card....
Resolved! Account balance
Yesterday I paid $30 for a new $30 a month data and phone plan. My account balance states I have $2.00. Why?
Resolved! how to do i cancel my voicemail?
i wanna cancel my voice help, how do i do that? can someone please help me.thank you very much.
Resolved! Moderators reply time
Hi, just wondering what is the usual wait time for the moderator team to reply to a private message? Been over a day now. Needs them to port my old number from pc mobile. Thanks for any help
Phone Freeze SIM Unavailable message on new activation
Hi all, I am a new subscriber trying to active a new SIM card in my Samsung Advance (old phone) I went through the process of activating the SIM card and setting up autopay. I then received 2 different text messages with 2 different PINs. I then shut...
Locked Phone Due To Owed Payments
I heard that PM locks your phone if you owe them money. How long would this lock be? 3 months after account is closed? Or forever? How to pay after 3 months if account is closed already?
Service in Lebanon?
Hello, Is there any way to get service in Lebanon with Public Mobile or its affiliates (Talk, Text and Data)?
Help
My phone said network error how do I reset it or the apn settings
Payment Issue
Hi there,I am trying to make a payment that is due by 16th October,2018 . As I am trying to make the payment after loading my card and submitting it, it says you have already got enough balance. And then if I check the payent history, it says nothing...
Resolved! Not receiving texts
Hey everyoneI just signed up with public mobile. For some reason I am unable to receive texts and the ones I send are not always being delivered. I really need this fixed anyone know what to Do?
How to get a receipt for payment
how do I receive a receipt for the payments I make? I would like to expense them and need a receipt. Thanks
Resolved! cross border tower selection
I have just moved to Prescott Ontario and live on the river and just across from Ogdensberg NY. When I try to use my phone the network says I do not have long distance in my plan. I signed up for the $40/month unlimited long distance, text messaging ...
