[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help help help
How do you get a MOD help I sent two messages and still no reply No service since Friday What kind of service is this
MMS
Do the Public Mobile plans allow MMS, particularly, the $10/30days for 50 min and 50 outoing texts that I am using? If yes, would outgoing MMS messages be counted towards the 50 outgoing texts quota, and how can I send them (i.e. how does my cell pho...
Resolved! Will I be charge LD? Toronto calling Vancouver PM user?
My sister lives in Toronto and if she calls me in Vancouver (my home base)..1. will the call go through if I do not have LD add on?2. will I be charge minutes if I have LD add on? Can't find the answers, appreciate your response.
porting in koodo prepaid #
Just set up my daughter on PM. Want to port over her Koodo prepaid #. I believe I need a mod for this to happen? -Todd
Resolved! Free Sim Cards
Hi referring a friend should include free sim card
Resolved! Just switched today and incoming calls go straight to voicemail
Hi! I switched to public mobile today (about 5 hours ago) and all my incoming calls are going straight to voicemail. I am able to recieve texts though and I have decent service (between 2-4 bars), and I did reset my phone. Any ideas on why this may b...
Invaild SIM card - network locked SIM card inserted
My phone is now giving me a message invalid SIM card. Networked locked SIM card inserted. I have had the phone on Public Mobile for about 1 year now. It is asking me to enter a Network unlock code. How can I fix this issue or get an unlock code?
Resolved! auto pay problem
my first auto pay is today. but till now still nothing charge to my card, and i see on line my account display my plan is EXPIRED. So what that mean?Thanks for your information and help.
Activated 2 lines on 1 PM account error
So yea I didn’t know it was 1 email/pm account. First line is activated. Second line got glitched after submitted the CC payment info. Said to contact PM mods. I already PMed them but how long does it really take? The second sim activated says invali...
iPhone carrier indicator is taking too much space.
I got started with Public Mobile since August. I use $10/month plan for 50 minutes talk and 50 outgoing text, as I am not using much text and call. I also added 1GB data add on. I like its coverage, affordable cost and data that carries over to next ...
Resolved! Connecting my phone to Data
Hello I have a new phone (Ulefone Armor 2), and I can't seem to get it connected to DataIt checks in the IMEI tool, I've set up the APN, and it says I'm registered to the Public Mobile Network 4G, but still no data.Any advice?
Resolved! US Roaming Fees to receive phone calls and text
What is the price that will be charged to me if I am travelling to the US and has the US talk roaming option. Will I be charged for receiving a text message?I can't find this info anywhere somehow
Purchased minutes Won’t ACCEPT vouchers HELP!!!
I have purchased minutes at a shoppers drug mart. I usually get them at Walmart. I have tried at least 30 times to enter the voucher numbers online and the *611 option and neither will accept the voucher numbers. Please help !!! Seems like I have was...
Data
Hi does the data shut of once you use all your data or will it go over and charge you big time?
40$ Special Offer
Hey,I just want to ask what will happen when the 40$ 4.5GB Data offer ends?Am I going to get that plan in next months or it is automatically changed to another plan?Thank you!
Please help.
I Lost my Security Question and 4 digit pin. Please help.
Resolved! Data not working
Hi, I switched to plan with data 2 days ago, but it's not working.I have LG G4, set up APN according to apn-canada.gishan.net, rebooted - still no luck.Hi can I get data working?
I'm locked out of my self serve account
I tried resetting the password but my answer to the security question was rejected until I was locked out. Can a moderator please reset my password?
Was charged twice
On my payment history states that on September 13th, the day I registered and created my account with public mobile, I paid $10 to public mobile and that I was refunded $10 however, my credit card statement shows I was charged $10 twice on that date,...
Resolved! error page
I'm trying to get an add on, but each time I click the add on tab I get the error: Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I logged out and in, still the ...
Data does not Work on iPhone
Data not working on iphone 6/ios12.Apn sertings verified to be correctPlan includes 4gb of data that I cannot use Pleas help
Canada usa plan
With th $50 Canada / USA plan can you call from anywhere in USA to anywhere in Canada or do you require any additional add ons. Thanks
Renew data plan halfway through the month?
Hey guys, I used alot of data in the last 2 weeks, I still have 2 weeks to go before my plan renews, is there away to add more data? Can I cancel my current data plan and add a new plan? Any help would be great
Data help
Hi, I have the $40 4.5GB plan, but I have used more data than usual this month, I still have 2 weeks to go before plan renewal, is there anyway to add data to my plan? Can I add another $40 for 4.5GB halfway through the month? Thanks
Lock out from my account
can anybody help me. get unlock from my account intry resetting my password but not even that is working. Thank you
number transfer is failed
Hi. I tried to transfer my phone number prepayed from CHATRMOBILE to PUBLIC MOBILE and is failed. Now i can call from SIM card Public Mobile and from sim card CHATRMOBILE. But problem is what the two SIM cards have the same phone number, but not ...
Resolved! RCS Support and New Features
Hello Public Mobile, I'm wondering if there are any plans to implement RCS for texting on Android? Also, are there any new features (eg. wifi calling, etc.) coming to the service in the imminent future? Appreciate the update
Resolved! APN Settings not working
I did a factory reset on my wife's Galaxy S5, and now I can't get MMS messages to work. I entered the APN as listed on this page - https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s5 but I just can't get it to work. I've tried restar...
Resolved! Port Number from PC Mobile to Public Mobile at Mobile Shop location?
Activated my SIM with a new number as was stated if currently with PC Mobile or Koodo, then port number with moderators. Looks like I jumped the gun when I first read 'Up to two hours' to port. Seeing posts with 24hr+ for mods to repsond (Not their...
Resolved! Failed number port?
Hello, I activated my new SIM card yesterday around 11 pm. I got an unlocked refurbished Blackberry Curve 9360. I only want to use talk and text, not data, so I don't really care if data works or not. I tried to port my number from Rogers. Now my Ro...
