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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Usage History and Notifications?

A couple days ago I got a text saying I was at 75% usage (9 of 12gb) and then today I got a message at 95%. My usage history and my phone logs don't show anything near that. What's up?I'm out of data now and my add-on also emptied itself out.. =/ Thi...

Possible issues related to changing plans

Hey all. I know of the issues with autopay and such. I'm wondering if that would be why my plan never switched. I was set to change from the 45 to the 50 dollar plan (need the extra GB) however online and through the dw app its telling me I have hav...

When does the US Roaming add-on actually start?

I need US Roaming Talk/text/Data - but not until thursday. Can I buy it now and ask it to be activated then? Or does it just activate when it touches a US network? Or does the 10 days start the moment I buy it?

Resolved! ASUS ZenFone 4 max

Cannot send or receive MMS on my ASUS ZenFone 4 max, everything else works great.. Anyone know the "correct" settings for this phone?

account

the password I was given does not work. I need a password reset or the password please.

24 hours that my kid's phone shows as "service disabled"

...however, service is active, as confirmed in my account info (and I double checked if my automatic payment had gone through as scheduled, on the 29th and it did). I rebooted the phone multiple times, I even removed and put back the sim card, as an ...

Incoming calls and texts not working

Hello, just wondering what I should do in this situation. Incoming calls are not working, people who try to call me get redirected to voicemail. Other people's texts are not coming in either. However, all outgoing services are working.Would like some...

Resolved! Is there a notification that the Data usage is almost gone?

If the Data usage is 50% or 75%, is there a notification from PM?

Rewards

Everyone can get rewards1. Loyalty ($1 off every year you stay per month)2. Refer a friend ($1 off per month)3. Auto pay ($2 off per month)4. Community (depends)

Offer: $40 for 10GB?

Hi, I believe I signed up for the above offer, a couple of months ago, via Public Mobile, not another carrier. It stated the new offer would take effect upon new billing cycle. The new cycle came and went without any changes. Any ideas as to what off...

Resolved! Online activation giving me "generic error" page

Hi!Just got my SIM card today and can't get past the first Account Setup page.Went through community posts, but nothing covered this issue.I tried clearing browser cookies etc...repeatedly in chrome...restarted the computer at least five times...with...

Unlocking sim card pin code - leaving public mobile

Hi, I am leaving public mobile for Freedom mobile. I have an LG4 (it is over 2 years old). When I put in my new sim card, my phone asked me for a pin code to unlock my sim card network. I have been unable to reach Public mobile for an answer. Thanks ...

Locked out of self serve account

I need a password reset on my account. It's showing a message that I'm locked out and need to contact support.

can't set up autopay

hi i lost my credit card recently so i got a new one and my account if suspended cuz the payment couldnt go through. i am trying to add a new card to my autopay, but it doesnt accept the card. it keeps saying that they are unable to process the tra...

plan change today

#moderator My plan expires/renews today and I want to start a different plan today but it only appears to let me start it on next renewel. Going from $40 plan to $25 plan. Please advise

Didn't enable Autopay, but it's on. Never received emails saying that I was charged for other months

I signed up for the service for one month while I was on holiday in a place where my carrier doesn't have coverage. Although I specifically didn't want autopay and was careful NOT to enable it (as I wasn't looking to use the service except for the m...

Pay for 4G lTE getting 3G speed

HELP

hii've bought a simcard and a $50,- plan the plan ends 19 oktoberw've run out of data so we've made a deposit of another $50,- on the accountand i'm trying to renew the plan but this isn't workingany idears ???can anyone help me with this problem??fr...

Current Data Pan Speed - is it 3G or LTE ?

PROBLEM data

Hi therei've got a problemw're on a holliday here (i'm dutch) and bought a sim from public mobile with the $50,- planw've run out of data so i made a deposit of another $50,- on my account but it didn't fill up the data i tried to renew the same plan...

New activation Porting failed - stuck in limbo

I attempted to port to public yesterday but got a text to go to publicmobile.ca click contact us and complete the sim and activation online form. I went to publicmobile.ca but there is no contact us link. I eventually found this: https://activat...

Cant change my plan.

I currently have a $40 plan and would like to change it to the $25 plan. But it wont let me even though I have $25 available funds on my account. I just need to know how to change it. Please.

I started my plan yesterday, I am still not getting data

Dear all, I have an IPhone 6s, I can call but I have no data access. I have updated iOS, reinserted SIM card, restarted my phone, turned on and off airplane mode, all the above done several times, but I am still not getting any data. Thank you for an...

New SIM card not working

@Moderator_Team My new SIM card is not working, shows no reception. I tried 3 different devices. I also sent you a private message on Friday, got not reply, sent another one a minute ago.

Resolved! Can't Connect to Network

Hey, I purchased a SIM card from Public Mobile, activated it and choose a plan. I placed the SIM in my unlocked ZTE AXON phone but I am not able to make calls or texts. It says 'Mobile Network Not Available'. I went to my phones settings to look ...

Resolved! Cancelling Auto Pay

I have a simple question. My husband switched to Koodo to take advantage of an offer that he couldn't pass up. Now he is wondering about his autopay. He didn't go into his account and cancel it before he made the switch. Now he can not go into his PM...

No notification of missed call and no notification of messages

I missed a call a week ago for a job, I had no record of missing this call. I did not receive a notification that I had a message. I did not realize this until checking me messages to learn I had three. Looking back to the date of the message still n...

Resolved! $20 & $30 data plans are overpriced!

Considering FIDO's $15 for 3GB, PMs data plans are overpiced. ...AM I RIGHT?

terms of service - claiming IP rights over our work?

made tiny edits Hello, I just read your terms of service prior to signing up, and it made me stop midway through. They're the worst terms I've ever read and I wanted to clarify their meaning (since they can't possibly be as bad as they read, can they...

No Data

I do not have data, Even I can not to get and data ad on I already paid. What I have to do.?I can not to get acces to my account, My e mail is not reconized.

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