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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53256 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61425 Views
  • 186 replies
  • 31 Bravos

Resolved! Refer myself for 2nd and 3rd line

If I have my 1st line.Now I want to add 2nd line for my daughter, and 3rd line for my son. Can I refer myself as those 2 extra line will be under my name?Or it MUST be under different name? 

wilsoncheng by • Good Citizen / Bon Citoyen
  • 3598 Views
  • 8 replies
  • 0 Bravos

Mad at myself for switching to PM from Freedom

LOL oh noooooo, I'm so mad at myself for switching to PM from Freedom now . I just switched before this promo. If I had just waited a little while longer! I even checked to see if the last promo was available to existing subscribers before doing it. ...

samantha2 by • Great Neighbour / Super Voisin
  • 813 Views
  • 1 replies
  • 5 Bravos

Resolved! Travel within Canada, outside home province

Just a quick clarification, I live in NS and am traveling to QC for 10 days at the end of the month on holidays.  I am currently on the standard 90-day/12GB plan.From what I understand, I will only receive calls from numbers in QC, and I cannot make ...

sonician by • Great Citizen / Super Citoyen
  • 1030 Views
  • 2 replies
  • 0 Bravos

Resolved! Freedom promo: I am an existing PM customer...

I am an existing PM customer. Is there any way to port a number from one PM account to another? For example: - I buy an Freedom Mobile SIM and activate a new account. - I port the new number from Freedom to PM to get the offer. - I now have 2 PM acco...

tagor by • Good Citizen / Bon Citoyen
  • 1924 Views
  • 6 replies
  • 1 Bravos

Merits of a Targeted Promotion

This is a worthy topic for discussion given the terms for the latest promotion.  Personally, I think it is more gimmick than anything else.  There is nothing to stop people from getting a new Freedom plan and porting the number over just to get acces...

will13am by • Oracle
  • 4416 Views
  • 35 replies
  • 7 Bravos

Resolved! SIM card and account won't work

I have just actiaved a SIM card, port a number, selected a 90 days plan and paid. At the end the system returned with an error.So far credit card confirmed charged, I can't login with my email even though I received numerious confirmation email. The ...

MarkHo by • Good Citizen / Bon Citoyen
  • 1917 Views
  • 6 replies
  • 0 Bravos

Freedom promo: Wow, I missed a lot of the action....

I have been kind of busy all day today.  Wow, I missed a lot of the action.  This thread is as active as any thread I have seen.  Let's see how the system holds up to the strain of high volumes of activations in the next couple of weeks.

Not able to receive texts, everything else works

Hi, For whatever reason I'm not receiving any text messages, I can send and receive calls and I can send texts, but I can't receive any (picture messages do work). I purchased a US roaming add on almost 2 weeks ago, but have been in Canada for the la...

Joeman by • Good Citizen / Bon Citoyen
  • 840 Views
  • 3 replies
  • 0 Bravos

Resolved! Reactivated service

Please help. I reactivated my service after a few days and now after making the required payment it's not working.I've tried turning my phone off. Nothing is working.Thanks!

Can't unlock my phone? (urgent)

I ported my number to PM from freedom mobile before getting it unlocked by them. They say that because the number isn't on their records that they can't unlock it anymore. I tried getting a code from online sites and stores but they all say one can't...

TylerA by • Great Neighbour / Super Voisin
  • 3003 Views
  • 5 replies
  • 0 Bravos

Resolved! APN settings not work

Hi,I am trying to set up the APN settings for my new ZUK Z2 with android 7.0 with no success. Starting to be frustrated because I don't know what I am doing wrong... in my previous phone I didn't have any problem.I can't find the Public Mobile 4G net...

alexir by • Good Citizen / Bon Citoyen
  • 6695 Views
  • 11 replies
  • 0 Bravos

Resolved! Plans for Canada-Wide Traveling

Hey guys, So here's my situation. I'm currently a freedom mobile customer, however I'm going to Quebec for 6 weeks and so I needed to get another phone plan since they don't have service there. I'm planning to get the plan with global texting and pro...

heiluj by • Great Neighbour / Super Voisin
  • 971 Views
  • 3 replies
  • 0 Bravos

US Roaming Not Working

My dad is currently traveling in the States, and before he left he purchased the US 500mb data add on and the US UL texting add on. I just got an email from him saying that neither of those services are working. He cant deal with this himself because...

Grant_J by • Great Citizen / Super Citoyen
  • 1267 Views
  • 5 replies
  • 0 Bravos

Essential Phone

The new essential phone is going to be a telus exclusive!http://www.androidauthority.com/andy-rubin-essential-phone-telus-canada-780090/The phone is made form the creator of android 

CRTC bans locked phones and carrier unlocking fees

Canada’s telecom regulator has announced that as of December 1st, 2017, all individual and small business wireless consumers will have the right to have their mobile devices unlocked free of charge upon request, while all newly purchased devices must...

canucks4life by • Town Hero / Héro de la Ville
  • 5720 Views
  • 39 replies
  • 8 Bravos

Whoohoooo!

It's offical!  I've been around here just over a year, $3 loyalty reward kicked in  Just renewed o ernight, already $12 of rewards to apply to my next renewal. (3 loyalty, 3 friend, 6 autopay).  I'm on my way!

Resolved! Changing Text Plan without cost

Hello - I just activated my sim card few minutes ago and chose my plan but instead of choosing global text i have accidentally chosen "no text" and with the current promo they both come up to the same price. How can i add global text back into my pla...

aniki8383 by • Great Neighbour / Super Voisin
  • 1786 Views
  • 6 replies
  • 0 Bravos

Resolved! calling some one else from out side

ok so this may be a simple one but just wanted to make sure first. so I have Canada wide calling and text. my gf would like to switch to public mobile however she does not leave the province of bc and would only have province wide calling. for work, ...

tonymaber by • Great Neighbour / Super Voisin
  • 1888 Views
  • 11 replies
  • 0 Bravos
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