Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My account is never accurat!!

My plan says it expired sept 15. Says my balance is $10 owing is 0...(it shouldn't expire till the 19th n plan is 57$ but according tp my own history like 94$ after they finished screwing with my services last month!!! ) ..been with pm years but la...

Credit card charged but PM account has not received funds?

I make this post because my credit card has been charged with AutoPay yet the payment history does not show the funds has been received to pay the plan. There was a similar situation happening last month and I have been informed that it is because it...

Help!! No incoming calls ☹

I can't receive calls but outgoing calls are working fine. I keep missing my clients calls.

Data Leak

Has anyone encounted any data leak, or someone using your data (not sure how), and Public Mobile is not doing anything about it? I have a 3 month plan, and i never never use up that much data, and PM is saying i used 10gb for only three weeks!!! I to...

How long does porting over take?

I'm coming from Virgin Mobile and I've been waiting for about half an hour. I know with most other providers it's either instant or takes up to an hour. What does Public state as a reasonable amount of time to be waiting.

Resolved! iPhone 8/ iPhone X

Hi, Now that iPhone 8 and iPhone X have been revealed, I am wondering if it will be compatible in Public Mobile service. I haven't decided as to which phone I will go for, but is it simply to change the phone? Like just put the SIM card in a new phon...

Can't find US Roaming Talk Text Data $20 plan

A month ago I bought this plan:US Roaming - Talk Text 250 Data (10-day) for $20I can't find it in the menus anymore, has it changed? I need to go to the US again.Thanks.

@moderator_team

I entered all my information correctly, and my SIM is not activated. Can you please follow up with my account.

Re: Locked out of Account

++++++++

How can I get the balance amount my account

How can I restore my balance amount from my account? Today is my renewal date which can't have access to take the balance amount.... can anyone assist me please

Resolved! My number not able to receive oversea text message since last month

Hi Support, my number (***-***-****) not able to receive oversea SMS. Can help to check what's wrong?

[ontario] Best ways to reduce communications bill (cell/internet etc)

like most, I'm always looking at was to reduce my monthly bill on communications.Thanks ot public mobile(12GB-90day) + fibestream (internet: 50mbps-unlimited) - im able to be at less than $100/ month how have you been saving on your communications?

Je n'ai pas accès a mon 1G

Hier jai effectué le payment de mon forfait qui comprend 1G de donnés. Tout le reste fonctionne excepté le fait que jai n'ai pas accès a mes donnés mobiles. Je ne peux pas aller sur internet. -Cassandra Louis

Xiaomi phone network bands

I NEED HELP !I'm about to buy this Xiaomi phone, its just been released a week ago and I'm not sure if it'll work on Public mobile because I don't under stand the network bands meaning. it states that the phone has these following bands:2G: GSM 850/9...

Resolved! Us roaming

I put it on with the two step process but it doesn't work when, I'm in the country I have a iPhone 4s

Account Number

I was wondering how i could get my account number. I have been locked out of my account online because i cant into the accout. Can i get my account password reset or just get my account number?

Any Gret offers?

Just want to know if there are any GRET OFFERS coming with Pm anytime soon?

Re: I made payment and still my phone can't make call, please help

Re: I made payment and still my phone can't make call, please helpmy phone number is **********chuckwunyem

Resolved! Fido 6GB Data

Fido offering 6 GB Data for $75

Resolved! Weird Text

Hi All, I just got a text from 611 stating: Our system just found an overcharge on your account due to an technical (weird grammar error??) error. Click here to deposit your money (link to interact is posted here).Once in the link, It shows me the mo...

Re: Can't make calls "Sorry, talk is not included in your current plan"

Hi there,I've received the above message while I try to make a toll free phone call this morning. Just wonder if the problem still exist when I try to make the toll free call. I've no problem to make other call. Thanks. Stephen

Payment successful...except PM service still down

I payed for my services today, but the portal gave me an error message. This in spite of the fact that my bank account was deducted. My cell is +++++++++++. Can anyone help?!?

New Plan Not Activated

I changed my plan a few weeks ago to a promotion that was offered and i opted to start the plan immediately so I paid accordingly. To this day I am still in the same old plan and I have already received a 70% limit of data hit at around 4gbs when my...

Funds Refund

Hi there. I have $85 dollars in my Public Mobile Balance. My renewal date is on Sept 17th, 2017. I would like to get a refund of the $85 dollars as I no longer want to stay with Public Mobile. Can someone please give me an answer to this.

Trying to port my number away from PM today. No luck

I've enjoyed my time with PM, but after a days of unexplained data usage while on WiFi. I find that I'm dumping more mony on data top us than the other providers. PM's data usage count on the website does not line up with the usage count on my phon...

Resolved! Switched to Koodo for promo but need to download invoices for tax purposes on my deactivated account

I recently decided to switch over to Koodo from my 90 days for $120/12GB plan at PM after receiving the offer for a $50/mo for 5GB and unlimited nationwide calling/text. Unfortunately I didn't realize that my account at PM would be deactivated immedi...

Resolved! Prorated Refund/Credit for Koodo Promotion

I recently decided to switch over to Koodo from my 90 days for $120/12GB plan at PM after receiving the offer for a $50/mo for 5GB and unlimited nationwide calling/text. The customer service rep at the Koodo store assured me that my payment cycle at ...

Anyone heard of cellphoneman.ca

So I was scrolling through my facebook feed and this ad was in there.Unlimited Nation wide callingGlobal text6GB data$49 a month on Koodo Mobile Wow for those need more data. I haven't looked to see if there is some fine printLink for those interest...

Resolved! unable to switch my old public mobile phone number to my new phone carrier . HELP

I am trying to switch my old public mobile phone number over to my new carrier wind/freedom mobile because there are email accounts that I have linked to that number , they said in order for me to switch my number over the account has to be active . ...

Koodo promo

I just called koodo rep does anyone can confirm for me Rep said there s 2 promo for pm customer valid till Oct 2017 50 dollar as 5gb or 40 dollars 4gb. I only received a promo code for 5gb 50 bucks one does anyone received 40 4gb promo ?

Community

Forum Posts