Having problems with my Samsung J3 Emerge phone

[Lindsay79]

Okay I purchased a Samsung J3 Emerge phone from Amazon.  I got the Sim card from Walmart and set everything up.  When my phone turns on the phone tries to configure Service with an internal error of 12.  When I set up the APN is works great for awhile then the provider changes to Telus and then my phone can't do any texting.  I am getting frustrated, can someone please help me get this phone set up where I don't have to deal with this issue again.

[ShawnC13]

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@Lindsay79 wrote:

Okay I purchased a Samsung J3 Emerge phone from Amazon.  I got the Sim card from Walmart and set everything up.  When my phone turns on the phone tries to configure Service with an internal error of 12.  When I set up the APN is works great for awhile then the provider changes to Telus and then my phone can't do any texting.  I am getting frustrated, can someone please help me get this phone set up where I don't have to deal with this issue again.

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I would think this is more of a hardware issue than a network issue.  Is there a sub-model number for this phone?  Could it be a defective phone?  Can you put in another SIM and see if it still does crazy things?

[tehowennathe]

You could try going into your network settings and do a manual network search for public mobile. When it comes up chose it. It shouldn't go to Telus.