Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was thinking that public mobile could make additional revenue by adding some add-ons for us:- Voicemail to Text- Name ID- Wifi Calling- option to set money aside in the account and order a phone when needed or pick up from a Telus/Koodo store...
Hi all, I'm looking for the voucher locator page which used to reside here: How to pay But now it just goes to the home page of PM. I cannot find it mentioned anywhere on the regular website. Is it gone from PM? Is PM no longer giving users the abili...
@Moderator_Team Hi Team,Very sorry if this is being posted in the wrong area. I am new to Public Mobile (just activated today). I believe I've made a major oversight in your Plans/Add-ons which has resulted in me buying 400 International minutes, but...
Why can't I recieved calls from my dad's cell phone? When he calls it just goes straight to voice mail but everyone else cal call me no problem....
hi, i am new to PM. recently switched from freedom mobile to PM. i ported my same number to PM. my question is, do i have to call to freedom to cancel my acc# or once i succesfully ported my number to PM- it automatically cancel from freedom mobile?s...
I just activated my plan,$30,,500mb of data, unlimited talk... after activation i tested speed 3tim and I got message that I use all my data?. .500mb for test speed ?..
on my husbands sony experia T2 ultra it suddenly stopped allowing him to send photo messages. he can still recieve them but when he goes to send one it keeps saying message not sent. does anyone have any idea what we can do to fix this?
Hello,Forgot my password. I keep getting locked out of my account. Username is I want to upgrade my cell phone plan to the new promotion 2gb plus unlimited talk for 40 dollars please. phone number is . Please help moderator. @CS_Agent
I went to change my plan from the $57/30 days plan to the customized $180/90 days plan. It all appeared to be fine... even with processing my payment it automatically calculated how much needed to be charged and so I clicked submit. After my page ref...
I made a payment on my account and it's been sitting there for almost 24 hrs and not applying to my service, so my phone is sitting inactive. What do I do?
What is the best course of action if we forgot to cancel the auto pay function and the user will be gone for another two months. We were charged yesterday and I'm looking for any solution to remedy this
I got a text from PM with a Koodo promo, and was planning on making the switch at the last minute to get the most out of the month that I paid for with PM. My problem is that I accidentally deleted the text so now I don’t have the promo code/instruct...
@Moderator_Team I am currently have my with a local business that provides VOIP services. They don't use account numbers like Bell or Rogers do. My account number, is just my phone number. How can I port this number to PM? It is very import...
Hi guys,im in a bus with wifi for the next hour and would love to figure out why my data roaming isn’t working. Could you help? Does it work for anyone? It seems all the message boards are full of these issues. I’ve checked APN settings and and packa...
@CS_Agent can anyone help with an incomplete number/account porting from Virgin?I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.
@CS_Agent can anyone help with an incomplete number/account porting from Virgin?I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.
There is a confusing disclaimer on the Canada wide calling plan that reads: "Includes outgoing calls you make anywhere in Canada to a number with an area code in the same province, and incoming calls you receive while you are in your home province....
Please refrain from posting such messages as it goes against our community guidelines which you can find here: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Welcome-To-Our-Community/ta-p/641 (advertising and promotion links - that don’...
The text function on my phone stopped working two days ago. Can't receive or send text messages. A message pops up saying the text will be sent wehn service becomes available again. What's going on? Data and voice seem okay.
I have two SIM cards last used 6 months ago how do I reactivate them
I have the iphone 5s. I previously turned off iMessage because after running out of mobile data (and wifi unavailable), I did this because I got a 'delivery failed' note when sending messages, every time. Due to my examination of another problem 'no...
Until May 10 Public Mobile is offering a rebate covering the SIM cost, https://productioncommunity.publicmobile.ca/t5/Announcements/Sharing-is-Caring-Refer-a-Friend-and-they-get-a-10-credit/m-p/234612.If you are short of friends on Public Mobile, try...
I change my plan twise in the same day (08-April) becouse I chouse the wrong plan the first time around, so I was charge twise for both changes. I wound'l like to know if I can be refound for the first charge?Thank youARG
Does anyone know PM have international add-ons? I'm going to travel to Asia soon. I just see US Roaming on my account. Thank you everyone.
The CWTA website says: "[Canadian Wireless Telecommunications Association] is the authority on wireless issues, developments and trends in Canada. It represents companies that provide services and products across the wireless sector. Representing the...
1. It means if somebody calls – does this call eat up 50 Public Mobile minutes?How works this $10 Plan - do incoming calls count against these 50 min talk or not?I cannot find the answer… 2. When 50 min ends – will be some notification?Or some charge...
Hello, Thank you to all who replied regarding my assumptions. Previous Post:$10 50-min talk only plan for 30 days$30 1GB data add-on (rollover to next cycle) I now have another issue. Since my phone number is under someone else's name, can I port th...
When I change my plan. Does the new plan get billed right away even after my current plan was just billed?I am wondering if I should just upgrade at the renewal or if I can do this now and have the new plan and not be billed twice
If I purchase a Data Add-On, is there any SMS notification when that is about to be (or is) used up? Or does it just stop working? I know, from this thread, that long-distance add-ons do yield notifications, and I've gotten the 75/95% usage notifica...
Hi all, I purchased the 200mb add-on instead of the 200mb roaming add-on by accident. Is it possible to have the first purchase cancelled? I'm always well under my data usage and this won't be used. If a moderator could please PM me to help, that w...
