Get Support

Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Retrieve call logs from 10 months ago

Hello Can anybody help me retrieve my call log from my August 2017 period? I am looking for a specific number that I called. Any help would be greatly appreciated Thanks

My phone internet is strange

I pay this month plan. yesterday night and today i use internet hotspot . Then i get the massage my internet almost used.my plan is 1Gb 1 month. I use 1day all?? I try to check the my account. They not show me. I can’t check.I can’t understand. Chec...

Unable to send or receive photo's when texting

Unable to send or receive photo's when texting. I have an LG G3 I am able to send & receive text, send & receive photos on facebook, whats app & email. Data working but not able to send or receive SMS photo's on my text's

any moderators home? i sent a message to the team 55 minutes ago regrading my account

still awaiting reply. i'm just really hoping to get my service back on after a credit card payment/autopay issue, and self serve is saying there's a problem, but i already reinput my cc info a few times and tried again to no avail... help please! @C...

new sim card and service

i hooked up my sim card two days ago and it says emergency service only...what do i do since there is nobody to talk to?

Recent Storm & Coverage

Ever since that really massive storm that rolled through with high winds, I've noticed that PM coverage has been dropping out quite a bit for West Island of Montreal.I've never had any coverage network issues before the storm, Since then, my phone is...

need new sim card it seems

Hi, I'm in Canada for a short time and have a public mobile sim card from a couple of years ago but it seems expired or something, I assume public mobile wants to charge me $10 for a sim card again so it expired the card. However I am in downtown Va...

My Canada wide talk is not activated

My plan details show that I have Canada wide talk yet when I try to dial a long distance number I get a message saying my plan does not come with talk. Help me! I have an important call to make.

Resolved! Plan $10 with 90 days

Hello Public Mobile members, I would like to ask will my 50 minutes roll over for next month if i'm going with 90 days plan?

Resolved! Add On 400 mins Int'l Calls

If I purchase the add on of the 400 mins International Calls, is it immediate effect upon payment or do I have to wait, if so how long?

Resolved! Transfer minute add-on to another account?

Hello everyone, does anyone know that can I transfer minute add-on from my account to another account? Thank you

90 Day Plan Pricing Incongruity

My parents are currently on the 90 day plan with province wide calling and international text with no data. The price is $75 so $25 per 30 days. There were changes to the 30 day length plans recently, and the same plan had a price cut from $27 to $25...

Resolved! A question regarding the $10 plan.

I have been searching for detailed information about this plan, and it seems that there is no limit for data add on with this plan? Is it possible? Or am I missing something? Thanks.

Resolved! Need to find out complete plan price before modifying my current plan

I am currently on a plan for which I pay $165 every 90 days for: 12GB Data- Unlimited International Text- Unlimited Provincial TalkWhen I play around with various new plan options it looks as if I can get for $135 every 90 days:12 GB Data with 500 m...

Resolved! data not working I followed the steps

data is not working and yes I do have data and yes I followed the steps for my android phone to connect to public mobile

Problems Porting

My son opened a new account for me yesturday and it doen't look like the number port occured. Can a moderator please respond to the private message I sent.

Resolved! NEED A MOD: Account Suspended

Hello, I need to request a Mod's help to look into my wife's account. We forgot to update her CC and now I'm not sure why the account won't reactivate after updating the CC info.@Luddite @srlawren @CS_Agent

Issue with rewards?

Hi all,Im having an issue with service and payments.My payment was due yesterday through auto pay (I have the $120/90day plan). $120 was charged to my account but my account had a notice saying it was suspended. I have a total of $21 of rewards that ...

over charged?

so I went out with my mom to make a public moblie account at a booth in the mall, and piad while I was there, the 44$, 30 for my plan and 10 for my sim card, but when I looked at my bank account, it says that public moble has taken 33$, and the booth...

can't send private message

trying to setup a new line, but couldn't login to account...try to reset password, but got the following error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabledthen try to send private message to admin, but apparently i reached the private message ...

Resolved! problem sim card - iMessage problems

bonjour, je suis en Ontario et depuis 2 jours mon numero de telephone me donne le code de l'autralie 61 genre 61 3 ====== et je les remie a zero et il me donne encore se numero. alors j ai changer la carte sim, je nes pas mie un apple id et meme chos...

Resolved! Can I cancel a scheduled plan change?

I'm on auto pay. If I change my plan, but set it to start on the renewal date, can I cancel that plan change before the renewal date occurs? If so, would my current plan renew as is and not lose any special bonuses I currently have? Thnaks.

Data usage

Hi, l'm in Quebec. I have a 90 days plan with unlimited provincial call, unlimited international text, 6GB data plan. If l go to Toronto for 3 days, can I still use the data? If not, what is the best solution ? l only need data. Call and text are no...

Activate a new sim card with mobile number

Hi, I have activated my account but my sim card did not register. How do I program my cell number to the new sim card?

Resolved! How to activate phone number/account without paying for full 3 months

Please help! I switched from PM to Koodo when the $40 for 6GB plan rolled out just about a month ago. However, I didn't port over my original PM phone number to Koodo immediately as I needed my number for some work reasons. My PM plan just ended yest...

Community

Forum Posts