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Hi i'm on the 15 dollar plan with 250mb, but I do not see it under my plan details and I cannot access it from phone.

Hi, i tried porting on monday from chatr using a 7 digit account code but still not successful.  I call them back and they say it maybe 9 digit account code, so they ask to put 00 in front.  I believe my port is stuck in limbo.  Can someone please ad...