phone lost/stolen

[Brian007]

phone lost/stolen

[Brian007]

No limits

[Dunkman]

@Brian007 

In your self service account, there is a light orange Logout icon, press that icon and you will logout of your account.  

[Lieux]

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@Brian007 wrote:

My phone is not lost or stolen. I was trying to do what the community chat said. Can not log out

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Can not log out of what? 

[Alex888]

@Brian007 Does the plan you are on have a limited number of texts and/or calls?
What is your next plan renewal date? Just putting money in your account does not immediately renew your plan.

[Brian007]

My phone is not lost or stolen. I was trying to do what the community chat said. Can not log out

[Brian007]

Can't talk or text

[Lieux]

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@Brian007 wrote:

How do I log out or log in?

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https://selfserve.publicmobile.ca  here..

[Lieux]

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@Brian007 wrote:

I made my payment two days ago. NIt worked until this morning. It is telling me my account does not include calls or texting.

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Is your self serve account shows ACTIVE?

[Brian007]

How do I log out or log in?

[Brian007]

I made my payment two days ago. NIt worked until this morning. It is telling me my account does not include calls or texting.

[Alex888]

@Brian007 If you want to try the lost/stolen trick go into your self-serve account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

[Lieux]

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@Brian007 wrote:

phone lost/stolen

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Yes... what do you need to know or what is your problem?