Coming from Koodo Number Change

[Kovalchuk]

Hello,

I am a Koodo customer coming to Public Mobile. In the Public Mobile account setup for Koodo customers it says to pick a new number and then "contact us" to transfer the old Koodo number. Who exactly do I contact?

Thanks,

Kov

[sandpublic]

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@ShawnC13 wrote:

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@mh1983 wrote:

Do you guys know if the "change email account tied to Koodo" tip is still suggested? I signed up this way and it worked well. I saw an old thread on the matter too, but may be an out of date thing. Do ports happen seamlessly now, regardless of the same email on Koodo postpaid and PM prepaid?

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I would still avoid using the same email. I am not sure if it was just an issue if you were prepaid with koodo or not.  I just wouldn't want to tempt the PM systems to run smoothly

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I've used the same email for Koodo prepaid and PM without any issues.Don't think it's an issue.

[Kovalchuk]

All done. Thanks a lot for your help.

Cheers,

Kovie

[Alex888]

@Kovalchuk There is an option in the signup form to move your number from another provider, but the best way to do it is to signup with Public Mobile and pick a new number, then use your self-serve account to change your phone number, there is will give you an option to move your number from another provider and you can give the information from your Koodo account. You do not need to contact Koodo to move your number, and your Koodo account will be closed automatically after your number is moved.

[ShawnC13]

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@mh1983 wrote:

Do you guys know if the "change email account tied to Koodo" tip is still suggested? I signed up this way and it worked well. I saw an old thread on the matter too, but may be an out of date thing. Do ports happen seamlessly now, regardless of the same email on Koodo postpaid and PM prepaid?

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I would still avoid using the same email. I am not sure if it was just an issue if you were prepaid with koodo or not.  I just wouldn't want to tempt the PM systems to run smoothly

[ShawnC13]

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@Kovalchuk wrote:

@ShawnC13 Where does one go to port the number? Is that on Koodo's website or somewhere in my Public mobile account page?

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Through the PM self serve portal.  Login and you will want to find change number.  There it will ask if you want to port in a land line or a number from another cellular provider.

[mh1983]

Do you guys know if the "change email account tied to Koodo" tip is still suggested? I signed up this way and it worked well. I saw an old thread on the matter too, but may be an out of date thing. Do ports happen seamlessly now, regardless of the same email on Koodo postpaid and PM prepaid?

[Kovalchuk]

@ShawnC13 Where does one go to port the number? Is that on Koodo's website or somewhere in my Public mobile account page?

[ShawnC13]

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@Kovalchuk wrote:

Hello,

I am a Koodo customer coming to Public Mobile. In the Public Mobile account setup for Koodo customers it says to pick a new number and then "contact us" to transfer the old Koodo number. Who exactly do I contact?

Thanks,

Kov

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@Kovalchuk, you only need to contact the Moderators if you are coming from Koodo Prepaid.  If you are a post paid account you can do the port in of your number through the self serve on your own.

[Kovalchuk]

My man.

Thx 🙂

[Alex888 · Accepted solution]

@Kovalchuk You would need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437