Activation: Invalid SIM. Can I continue an incomplete registration?

[quadspin]

Hello,

I'm new to Public mobile and trying to activate my account. I tired to activate a few days ago, but the server said it was down for maintenance so I wasn't able to complete the process.

Now when I try to start the process over, the system says my SIM is invalid. What should I do? where can I go to re-start my previous registration?

Thanks,

-Howard

[Jackhyf63]

@quadspin   Have you tried using a different browser or if you are using Chrome, try using incognito mode to activate the SIM? If these two tricks don't work, you will have to message the Moderators for further assistance.

[Alex888]

@quadspin You won't be able to restart your registration. Try using the Chrome browser in incognito mode, if that doesn't work then you probably have a problem with your SIM card because of an incomplete activation and you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ZfromVanC]

You will need to private message moderator to fix your account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437