Porting

[RBF]

I have sent 2 private messages to Moderator _team regarding incomplete previous provider acc# and pin info when trying to port my # and registering my PM sim. Do you know when I can expect a reply? Thks.

[jonathanlee]

When switching to PM, I had my number ported over via London Drugs. They were very helpful and saw the process through to the end, making the porting over seamless. Sometimes, I find it easier to let the professionals do their job. Just don’t go to Walmart to switch over to PM. 

[sandpublic]

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@Muldersarah7989 wrote:

Cant port over my koodo prepaid numebr and have message the moderator no answer 

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Depending on how busy they are it can take up to 48 hours to respond. Be patient they will get back to you or you will receive a text from them that the port was completed.

[Muldersarah7989]

Cant port over my koodo prepaid numebr and have message the moderator no answer 

[EdN]

I just ported over yesterday, once I provided account number and IMEI info they had it all done in a couple of hours

[RBF]

Thanks. 👍🏻

[Alex888]

@RBF It may take longer than 2 days right now, the moderators have been very busy this week.

[mimmo · Accepted solution]

It appears 48 hours mod reply time.  no need to send multiple messages. 

your old sim should still work in most incomplete porting situations. 

also keep your alternate phone number close if possible  you might receive a call on that phone  from the porting team to complete failed port.