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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Just ported my wife's plan over

She finally decided to make the switch as well from Rogers and it went so smoothly. Sim card arrived in 2 days and she was ported over in less than an hour. Cheers!

Resolved! Incoming calls not working, "cellular number not assigned"

I set up my new Public Mobile SIM and everything works fine except I cannot receive calls. Anyone who calls me gets the error, "this cellular number you have called is not assigned".Looking for help, thanks.

Addons

I selected a data plan , and i selected an addon for 200 min long distance and us ( i dont need more than 200 min fir 3 months !!But when i try to make a call ! The automated system says you re not allowed to make calls !!!

Resolved! The phone number my phone thinks it has...

So, I ported my phone number from Koodo and everything seems to be working great. But I noticed that when i go to:Settings-->About Phone-->Status-->Sim Status-->My Phone Numberit still shows the number that i registered the account with instead of th...

Resolved! Reimbursement of surplus on Koodo bill after switching to PM

I just switched to PM from Koodo. I ported my number and wanted to check that my Koodo account was closed and so i signed in to their <self serve> area where my monthly bill would be. It shows that I owe $-33 (they have a surplus of 33 bucks). If I r...

Resolved! If I will leave the country for about three month, how can I keep my phone number with PM

Can I select 3 month plan lenth with no Talk/Text/Data which is $25?

I'd Like To See My Account Info Now

Welp, it has now been 2 weeks, and I still can not login to my account page. I'd like to check my data and see how much I am going to be paying to confirm that I'm not paying $150 for a plan that costs everyone else $120 as my due date is quickly app...

Resolved! The number entered does not belong to a valid Public Mobile Subscriber public mobile error

Starting on June, I switched to Public Mobile. I switched my Public Mobility number to my old rogers number. However, today, when I tried to refer my mom to Public Mobile, I recieve the error stated above.

Moved from Rogers after 7 years...details are amazing

I was with Rogers for 7 years. A couple weeks ago I got a letter thanking me for being a loyal customer. it also stated they would add a $5 charge to my monthly bill. Um that is not how to thank a customer for their buisness. So I called rogers to fi...

8 days and still no regrets

Its been a full week with PM and I wish I found out about you guys earlier! Used about 350mb of data with no issues on LTE. hundreds of txt msg (no idea how many)several MMS (only 1 was not received to me but I cannot confirm if the person that sent...

@PM

Please help port my number from Fongo. Many thanks.

Regarding no service for over 30days

So why is it that I paid for 90days service and I can't make or receive phone calls at all. Please fix this problem or refund my money today this is infuriating and unacceptable I will never recommend this company to anyone

Text addon

Hi,I just noticed that text addon is extremely expensive.30 days/provice wide talk/no text/no data, $27When you add text to same plan, it jumps up to $37, $10 for text!?

Lost phone

Hi PM community, I am new user in the community. I lost my phone, I disactived the account. I have to send an email to get a replacement SIM card but I don't know to who I have to write. May you please help me. Thanks

Just signed up- quick to port phone number from fido.

I am very please with network speed and user friendly self services account.Keep it up.

Resolved! Wrong plan - renewed for only 30 days, despite auto-pay for 90 day-plan deducted

I was just renewed on the wrong plan today. I started with PM one month ago - a 30-day, 1 GB plan for $45, and then registered for auto-pay for $120 for a 90-day renewal with 4 GB data - this all showed up on my online account, including a $6 Reward....

Better Promotional for 12GB

If Public Mobile have a better promotional pricing on the 12GB / 90days, I'm sure I can get a lot of people on board. The 6GB just isn't cutting it for most people or worth their time to make a switch.

Can't send text messages !

hello i cant , send text messages for some reason , but i can receive them also my calls are working . PLEASE HELP ME !

Re: Please reactivate my account

@Shazia_K I have sent you a PM with additional information for reactivating my wife's account. Please do so as soon as possible.

Separate discussion and support boards

This is a suggestion based on how TekSavvy handles support on the site DSL forums. They have two separate boards there, one for general discussion (and potential user support) and a private board for support given by the company. Would Public Mobile ...

Resolved! Please reactivate my account

I pay automatically 90 days at a time. I changed my plan approximately two weeks ago to take advantage of the new 6GB data over 90 days. My plan should have renewed today but it was deactivated instead. I now see an amount owing to Public Mobile of $...

Resolved! How to change $40 grandfrather plan to the new 90 days plan?

On "My Accout" It asked me to call *611, I tried, but there is no "change plan" option. How do I change it? Thanks

Is it possible to port your number over after the fact???

Hi Everyone,I just set up two new public mobile account and they are working great, I chose a new number for the 1st one as the port wouldnt allow it to transfer but it worked for the 2nd number .. So my question is can i port over the number that fa...

Since Mobilicity is walking off in the sunset after tomorrow, perhaps PM should.....

Mobilicity is about to hop on the night train for the big adios. Would be interesting IF PM had something for those who are hesitating about Chatr, and I think PM could be the solution

What will PM do when Darth Vader arrives in Dec?

Is PM anxious for Star Wars Rogue One? If, you only knew the Power, of the, Vader breathing, Dark Side https://youtu.be/wUFzmCYYou8 Love this song, So Star Warsy and exciting.

Resolved! Public Mobile Global Text

Hi, I was wondering with the new PM update to do Globel Text instead of Canada Wide, what countries are included in Global Text?? Thanks

Resolved! text and voice only plan

hi would like to refer a friend, to Public mobile. comparing PM to chattr Chattr offering unlimited provincial talk and 100 text for $25/month the best I ca find with PM are:Province wide, No text =(76-6)/3= $23.33/monthProvince Wide global text = ...

Tax exemption for Native Status Card Holders

I am asking this question for my mother, as it doesn't really apply to me. My mother is a Public Mobile customer who is set-up on autopay. She should be receiving her Native Status Card in the mail soon -- it was a long process to apply and get appro...

Resolved! Porting Public Mobile Number to another carrier WITHOUT CANCELLING PLAN

I am wondering if it is possible to do this: port my current public mobile number to another carrier without cancelling my public mobile plan and give my current public mobile plan to my son who will assume a different number on public mobile.

Resolved! I want my money refunded

My cell phone has not been able to make local calls or recieve Any calls since July 7th please have my 148 dollars refunded I have lost work and many important calls. I recieved a new SIM card but am afraid to activate it as I have had no support fro...

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