[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Not receiving SMS validation
Just joined PM and ported my number from Bell. I'm finding that validation codes from sites such as Amazon and Twitter are not being received. Is this just a question of time being needed for the ported number to be fully propogated?
US roaming
just purchased us roaming add on plan. phone automatically connected to tmobile but 30 mins later still no data. help?
Resolved! Database problem on phone
Something strange happened with my phone. I saved my database on MS Access. But after this action, it stopped opening, in some efforts I could open it, but a half of data were disappeared. I don't know how to be next.
NO SERVICE
I activated my sim card 16 hours ago and still get ¨No Service¨. I tried to turn airplane on and off; I dont have another phone and I don't have another sim to play with. Please help! I´m using an iphone.
Resolved! Where are the mods when you need them?
We have been taken over by extraterrestrials!!! @CS_Agent
ELIM5: What's actually going on around here
Would someone be so kind as to fully summarize what's going on around here and all the Koodo stuff and buzz about swithing an PMs demise, etc. It's like wading through quick sand and I don't think I'm alone. Thanks in advance.
Have a good and productive March break!
To all parents within our community I would like to wish good and productive March break! Enjoy your time with the kids!
I'm locked out. I request a new password, the link didn't work because i took to long
then i request a new password and get another email to reset, try to use that link and it doesn't worki'm trying to add data to my plan
$30/30 days* for 1GB @ 3G > Limited Time Offer
Hello people,Website does not specified when this promotion ends! Any idea on this? It would be convinient if known. Told my friend about it, he is still considering... If I know the offer expiration day, I would know when to "push buttons" again.
Hi, locked out of account just added new balance to it
Could someone please unlock it if possible?
Re: paid for data unable to use it
i spoke with the chat and did all steps and still do not have access to data
Account number
Hi. My girlfriend is planning on switching too koodo. We went too the koodo store and they asked for the account number. She doesn't know it and can't access the email address attached too the account. Can a mod help. Thanks
Resolved! Bonus data
Hi, when i signed up back in Nov2017, i was supposed to receive 1gb of bonus data which i never received. Can someone please assist me with this ?
Questions about suspending service while international
Hi PM Community, I'm currently on the $40/4GB plan (eligible for the 6GB/$40 Koodo deal). I have an upcoming internship internationally for 4 months where I won't be using my PM service. I see that I can disable autopay and suspend my account for 89 ...
Resolved! Error Trying to set up Autopay
Hi I just got a new credit card and I was trying to update my info and i keep getting this error: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit c...
Cannot call in or out or send texts.....
My phone wifes phone was working fine, no problems. Today she can't call or recieve incoming calls and she cannot send or recieve texts... Although she just sent a payment (it was accepted), her phone is dead other being able to use it for emergency ...
$100 Koodo referral credit
On the Koodo referral site, the $100 offer seems to have been replaced by the normal $25. My referral link seems to still work on my phone only for generating $100 referral offers. I tried it on my computer and it doesn't work anymore. It might be...
$165 Credit for Sale - Best offer
I'm leaving to Koodo but I have an account credit with Public Mobile that I can't get refunded or take with me to Koodo. The mods have offered a solution of transferring the credit to the acoount of a friend or family member. So if you want to be my...
Refund for Credit in Account
Is it possible to get a refund for the pre-paid funds in my account? I have $165 in my account which I intended to be applied to future pay periods. I want to switch to the Koodo $40 / 6GB plan but I don't want to lose my prepaid credits! I understa...
Ported number over
Hey, I got 3 prepaid lines from Public Mobile for my associates to use while at work but them stumbled upon a deal Rogers was having and decided to port the numbers I just got from Public Mobile over to Rogers because of the awesome deal. So I didn't...
reactivating my account
hello,I am a public mobile user. phone number: 647-=====I need to reactivate my account as it has been disactivated.need to know information on my payment if it currently is taking money.need phone activated now.
Need immediate help with broken website
Hi,I've been through this debacle four or five times now so I know that the only solution is for an employee to manually give me what I paid for. The money is in my account and I need to switch from my current plan to the 30-day $35 plan. I am unable...
Need to Reset Password Urgently
Hi, The password that I thought I used to set-up my account is apparently incorrect. And I need to get into Self Serve before my flight today, to get an US add-on. I didn't register a credit card with the account, so I can't use 611 for add-ons. I tr...
New deals now only for new customers?
What happened to PM? I came here 6 months ago and was hoping for a deal so I can jump on it and now the deals are only for new customers?? Make the 30$ 1GB plan available for everyone? I'm pretty pissed right now...
Resolved! i just paid my bill and have a problem
i just paid my bill a couple of days ago and says 0 owing and 42.00 in my account,went to use my phone today and can`t make a call,not sure what happened?
Resolved! New activation and did not see the $30 plan
Hello Friends, I just activated my public mobile sim card yesterday for $35/30 plan with 1GB data and today I noticed that the same plan is going for $30 in the promo section? Can I get that plan I mean I am a new customer but it was not indicated we...
How can I disable autopay
Hello there, I am currently having an issue on disabling autopay. As I am not in Canada at the moment, I do not want to pay for the service at the moment until I come back two months after. I was just charged the amount for the plan, and the amount o...
Data Issue
I recieved a message say I have used 95% of my data which I supposed to have 3GB a month. 9GB three months. Why my data being cut? How to I check my data usage? My phone showed I used 2GB within the first week of March.
Resolved! US Talk Only roaming add-on not showing up
I'm trying to add a us Talk Only roaming add-on for my dad, he had it for 10 days and it just expired, but now it's not showing up. There's the bundles and the text only option but no talk only option. Please help .
Where to get sim, Walmart not giving it
So I went to my local Walmart I'm Calgary, and asked for a PM sim. The lady told me she can't sell me just the sim. She said they can only sell plans and Sims together. Is this true? If so, where else can we get just the sim??
