Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cant get my service working

My service was suspend so i purchased a 25$ voucher and changed my plan to a lower one but its still not working my service how do i get my service working

Refund for Autopay

Somehow my account was on Auto-pay and it renewed this morning when I did not want it to. I logged in last night, and didn't see that it was on the Auto-pay service, and no payment had been processed, so I thought all was good. I'm literally at the a...

Resolved! Voicemail notification not showing up?

Whenever someone leaves me a voicemail I get no notice of a message for hours? Any idea why or what setting I need to fix? I didn't have this issue when I was with my other carrier. I have a samusung S5 Active. TIA for any help

Resolved! My refer-a-friend reward is missing

I registered for Public Mobile a year ago and recently I've found that my refer-a-friend rewards are not applying. It seems to have worked up until my september bill (i'm on the 3-month cycle), and hasn't applied to the last two bills. When I look in...

Resolved! Rogers to increase wireless network spending

https://mobilesyrup.com/2017/12/04/rogers-increase-wireless-network-spending/ Rogers needs to spend more on their network. When I was with Freedom Mobile, I found Freedom's download speeds to be faster. I know Freedom has some bad areas with receptio...

Re: Incoming calls logged in call history as UNKNOWN

I have the same issue. Tried full factory reset, even tried custom rom to fix it. I'm thinking must be a pm issue

Resolved! Zenphone Cell Data Connection problem

Merry Xmas to all:Just got my phone back fom repair (cracked screen),ive had this phone for a year with no problems,now i just cant seem to get it connected to cellular data,they wiped my phone to factory settings and got just all my apps back and st...

Cancelling Service on Lost Phone

I lost my cellphone on Friday, I need to know the following:1. How do I cancel the service2. I need a new SIM card, and also need to keep the same phone number Julley

Resolved! Im locked out

I’m locked out of my account and now I’m stuck don’t remember anything

Resolved! New user, can't send or receive text messages

Activated my Public account yesterday, and ported in my old phone number from my old provider. Data and phone calls and apps have all worked right away, but I'm unable to send or receive any text messages, and I can't locate anything which tells me i...

No phone service on iPhone 8

Hi. We’re all registered with Public Mobile and Public Mobile shows up in settings. However, there is no data or phone service and the existing mobile number is still functioning with Telus on an old phone. How can we use our new iPhone 8 with our...

Resolved! Loyalty rewards

I signed up for Public Mobile on November 9, 2016 on a 90 day plan.On Nov 4, 2017 I did not receive my loyalty rewards. On my next renewal on Feb 1, 2018 , can I expect $3 (for Feb, Mar and Apr) PLUS $3 (for Nov, Dec and Jan)? Or at the very least, $...

US Roaming Bundle Rarely Works.

Hi there,I travel to the US quite often - when I go down, the data and cell phone service either works sporadically or not at all. I have put quite a bit of money into the roaming packages, and if the service doesn't improve, I am going to have to sw...

Went from 90 to 30 day . GOT Canada calling wide calling plan was changed But when dialing local

Says no long distant purchased

Resolved! Self-service renewal feature ETA?

Hello, I'm sorry if this has come up before, I tried to use the search for this and my exact question didn't come up. Is there anything in the works for allowing users to manually renew their plans through the self service area of the site? I go thr...

Resolved! new password doesnt work

seven minutes ago i received an email for my new password when i clicked on the link it brought o me a page that saysSorry, this page has a time limit which has expired.Please re-enter the old and new passwords and try again. what am i supposed to d...

$35 Plan but how come it said "no calling option".

I set up the account and choose the plan $35, assume that it has unlimited calling and texting, plus 1 G data. But I tried to make a phone call and it said "no calling option". How come?

Resolved! Password reset request for forgotten password.

@CS_Agent Please assist with getting my password reset - email on the account is [email protected]

Area code 437 trouble

Friend got new line with area code 437, its a Toronto area code, I can text it no problem but says I need long distance add-on to call it?

Congratulations to mimmo_L on reaching 3000 bravos!

@mimmoCongrats on being the 10th member to join the 3000 bravo club! Here's to the next 3000! At the rate you're going lately, I'm sure you'll get there before me.

Problems with payment

Hi. I got an sms saying that my plan did not renew because there was no payment. I went online to update my credit cart and couldn't. The system said that there is a problem with the card (I called my bank and everything is ok). I tried to put other ...

My entire family can’t make/receive calls and my daughters data hasn’t worked in weeks.

Trying to log into my account/DO NO REMEMBER MY USERNAM AND PASSWORD

Please help

Getting started and porting old number from Rogers

Just wanted to say how easy and efficent getting started and setup was . More than pleased. It's the only cellphone provider that I cold find for my parents that only know the world of phoning. Texting and data are not in their world .

Plan change

Hi There, I just recently signed up for the first time, I selected a 90 day plan but didnt realize the full amount of data had to be split over the 3 months, i made the mistake of thinking it was that amount each month. example I selected 6gb but i t...

Payment won't go through

I was on Autopay but my payment didn't go through. I have checked with the credit card company and confirmed all the information was accurate and there is enough money. Still when I select to make my payment it says to contact my CC.

My due date is 14 decembre and I was charged on 4th december

Hello, I don't know what happened but I was supposed to be charged the 14 decembre like my account information says and my credit card was charged with 120.72$ by Public Mobile on the last 4th december. Plus with my rewards I should be charged 105$ f...

Resolved! Changed plan, went from 126 to 90 / 3-months.

I thought I would check to see if changing plans would save me some change. Am paying 126 / 90 days.Went from:- 3 Choices with Provincial Talk- 3 GB Data- Unlimited Canada-wide Talk- Unlimited International TextTo the following for 90 / 90:- 3 Choice...

"Recruiting" for Public Mobile!

In light of @mimmo's topic, I thought I would also reach out and encourage the community to engage in a bit of productive discussion! When you're telling friends and family about your Public Mobile plans (as we all know you do, don't even try and hid...

@moderator_team

I cannot access my PM account as I do not remember the password or the security question. I have requested to have the email for resetting the password sent to me. But it never gets sent. This process is quite ridiculous.

Community

Forum Posts