[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't pay online
Hello Mod, I will need your help, my autopay didn't work and have put my account in suspended status. I tried to manually pay using two different cards, and get the same message "Unable to process this transaction. Sorry, we are unable to verify you...
How do I port my number from Koodo to PM?
Im trying to port my number from Koodo prepaid to PM and the port your number option doesnt work. Please advice
Can I extend the koodo deal? I don't have proper photo I'd.
I tried switching today but I only have a health card. Ibdont have a drivers license and I'm waiting for my passport to come in. Is it possible it can be extended or I can talk to someone that can help me switch?
call setings selfserve?
does anyone know if its possible to access the call settings like call forwarding on selfeserve
*Urgent: Need a password reset because credit card is expiring
Hello! Like many others, password reset button does not work for me. I cannot remember my password, and therefore I cannot log-in. When I try pasword reset, reset email is sent a week after and the link is expired by then... My credit card will expir...
Resolved! phone problems
My friend is away and I need help with my phone.
Kodoo $40 for 6GB and $0 phones
Has anyone inquired about $0 phones with a reasonable Tab with the $40 with 6GB plan? I'm thinking the only phone that could possibly work will be the outdated iphone 6 or SE. Original text offer says that we might qualify for a $0 phone with that...
text message from my own phone number
I received a text message from my own phone number that asked me to call it (a linked phone number), which I did, and the call went to the last number I had called. Is this a scam? has my account been breached? If so, is there anything I can do? Than...
Can't port number over to Koodo
Hey @CS_Agent, I tried porting my number over to Koodo. Unfortunately, I tried using their self-serve portal to port my number over, and it didn't work. I then called into their call centre, and the call centre staff said that PM is not letting Koodo...
Unable to log into account
When I try to log into the account I signed up for the service with it says my account doesn't exist. Now I am unable to view my bills....
Refer A Friend Error
Hey everyone, about a month ago my brother joined PM, and used the refer a friend with my number. I was notified about this with a text from PM. However, he was having issues with his account and PM must have reset it or something. I then received a ...
Change expired plan
Hello,I want to change to a new plan.The problem is that my current plan is expired.Could I get a moderators help?Thank you.
Resolved! Unable to Reactivate Current Plan - Account xxxxxx
Hello ModeratorUnable to reactivate current plan. Available balance $120.Reactivation stuck. Please help.Account # xxxxxxxUnable to send private message. Error "You have reached the maximum message... please try again later". I have sent out just 1 m...
Porting to Koodo, PM plan expired!
I'm in the middle of porting to Koodo and my PM 120/90$ plan has expired as of today however I have yet to receive my Koodo SIM as they are slow to ship. I have now lost service and do not wish to pay to renew my 120/90 plan for nothing. What are m...
Resolved! Question about the $40/6k koodo offer
Does anyone know if you do this deal if koodo is going to do a credit check? One of the big draws that brought be to PM was that there was no credit check. Don't get me wrong my credit is fine, but there is a lock on my account from equifax because ...
Who knows the best deal for porting to Koodo
After reading lots of post here, maybe I should switch to koodo for 6G/$40 plan. But should I do it online or go to Walmart or WOW or TheMobile, etc?
Re: Unable to Process Transaction
My credit card number did not change but I think the expiry date may have. I got a new card and tried to update it but I'm getting the "unable to process transaction" error even though everything is typed in correctly. I live in a house so no apt n...
For those who switched to Koodo
For those who have switched to koodo or are planning to and are considering a Tab for a new phone. We switched my wife over and if you wait and don't pick a new phone and Tab when you activat your account you can pick a phone after your plan is act...
Switch to Koodo $40/6GB Plan
Why would I have to switch to Koodo to get this planWhy was this not offered to the customers at Public MobileI want in to a Koodo store and they said they would have do a credit check and a plan for 2 yearsWasn't the promo code the validation codeI ...
Resolved! Charged more than Transaction History reports
Hello, In the Transaction History section of my account there is an Autopay item for 46$, but my credit card statement shows a charge of 51.52$. I'd like to get to the bottom of why that is. If I agree to a charge of 46$ but am charged a different an...
Can't access account to retrieve account number
Hi, I've messaged the moderating team but haven't been replied to yet. I'd really like this issue resolved of being locked out while trying to recover my password--although I am aware of the issues your password reset currently has. Please resolve i...
Resolved! SIM not working on older model phone
Hi All, Overview:- I've recently activated a SIM for the simple TALK only plan. I don't need data nor text messages - we simply need this phone for calls only. - The SIM has been successfully activated - it works on other phones- The phone is confirm...
Activation issue
@CS_Agent I need help with my sim I cannot finish activating it!!!
I need help!!
I went to activate my sim and have a $100 voucher and it is not working!!!! Saying I do not have enough yet it was $70 plus some and now I cannot register my sim what can I do!
I just wanna sign up why is this so complicated??!!
I need to know if I can transfer a number - time it takes to get sim sent to me? Visa? Visa debit ? Can I pm a mod without an actual public mobile number ? If so how ?
Leaving Canada until December - how do I keep my number?
I'm going to be out of the country for about 7 months. When we come back to Canada I'd like to have my same phone number. Is there a way to inactivate my plan but keep my account active while I'm gone? If my plan was inactive but I continued to ad...
Resolved! Move number to public mobile
Curious if I can move my current providers number to public mobile (it's a pay as you go given number not a contract one )
Locked out of self serve
tried to recover my password and was locked out. what do i do?
Resolved! VoiceMail feature: Messages Play Automatically on Access
Hello people,Need some help here! I have search through Voicemail settings trying to find an option so that my messages play automatically on access, but... either there is no such option OR I cannot find it. Personally, I think it is very convenient...
