Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't know if i'm in the right topic but. Can PM considering improving 4G/LTE /Advanced LTE Speed by squizzing a bit more out of Telus?On my smartphone i cannot get higher bandwidh than 35 mb/sTelus can provide up to 225 Mb/s. I know the PM plans a...
I had two vouchers of CAD25 dollars to upgrade my plan from CAD42 to CAD50, but the system took the value of CAD42 to activate the old plan. can I reverse the payment to upgrade the plan and use the whole two vouchers properly and not the old plan?
@Mansi_G I created an account with public mobile and verified it through the email that was sent to me, however I am now unable to log back in with the username and password to access self-serve. -Hanna
I need help. A week ago I signed up with public mobile and since then I can't receive any calls. How can this be fixed. It's urgent.
Again when I paid my account it hasn't updated and I can't make calls or send txts... This happens every time I pay......Please fix asap it has been almost 24 hrs
I choosed the plan dont have talk ,but I add a 400min intl long distance talk,so why I cant call everybody?
Does the Huawei P8-Lite work with public mobile. Thanks
About a week ago I set my account to change to one of the new rate plans and to take effect on my renewal date (which was yesterday). My plan expired today and it did not renew at the new rate. I can't make or receive calls now and I don't know wha...
On or about Aug. 31st, I changed (or thought I did) my plan. I noticed a few days later (after my payment went through) that the plan I was sitll on was grandfathered 90 day 4GB plan. I had changed to 90 day 6BG plan before payment, which included u...
I'm having the same issue. Registered one card with my credit card just fine, now it's been rejecting it for my wife's activation (been trying over the last 24 hours). Checked with my bank, no problem on my end. VERY frustrating as I'm trying to use ...
I was wondering if it's possible to change my plan 1 week into my 90 day plan? Would any of the administrators be able to do this?
Hello everyone, Have an interesting case here.My Sony Xperia Z3, that I have purchased recently, doesn't work with PublicMobile SIM card.Could it be that IMEI number check on PublicMobile website shows it as "Your device has been reported as lost or ...
Hi, I'm brand new to Public Mobile and I just set up my account about an hour ago. I can recieve calls and texts but I cannot get data to work. I've tried setting up my APN settings and I've tried a factory reset twice, without restoring any data, an...
Hey I referred a friend today but his number doesnt show up on my account. I actually referred 3 people so far but it shows only two numbers and just $3 under referral rewards. Is anyone having similar problem? If so has it been rectified?
Hello, I am currently not paying for a data plan however i have noticed in my self serve that i have a bonus booster of 500MB.I will activate my phone to use data, and use that 500MB bonus -- however i am wondering, will the data cut off after the 50...
Hello everyone. Wouldn't it be great to have a live person to talk to when having concerns. I wish they would have an online chat where a person actually helps with questions. I would prefer to have a live person with a toll free number. I miss that ...
Hi, I was previously on the $90 90 day, Unlimited province wide calling, Canada Text, 1GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my car...
i'm unable to access my old account nor am i am to creat a new one, i have a sim (though it seems iffy, but regadless i'd like to get into or creat an account to activate and see if the sim works. i tried msg your service andYour support request (#47...
Hey there, I just switched over to Public Mobile yesterday from Mobilicity. Data, outgoing calls, and sending and receiving texts works. But I can't receive calls or send picture texts. I'm using an ASUS Zenfone 2. Any help would be greatly appreciat...
I tried to replace my expired credit card with new one and the system wouldnt allow me I get "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card ...
I signed up with Public Mobile last Friday and ported my number over from Mobilicity.I received a text mesage from you saying my port was successful.My Mobilicity account is closed.I can not receive any calls from people on Fido netwrok (I suspect it...
I've been getting a large number of complaints from people about this issue. I can call local numbers, send and recieve SMS and recieve local calls if the caller pays long distance charges regardless on a number of different carries. I'm not sure w...
Trying to wrap my head around the report from willmyphonework.net for a Xiaomi Mi5. Any ideas about the LTE band? From what I understand Public doesn't support band 7 2600, but why does the site return it as a possible working band? These is the ba...
I recently signed up with Public Mobile and ported my number over from Mobilicity. I received a text mesage from you saying my porting was successful.My Mobilicity account is closed. I can receive incoming calls from land lines, Bell and Telus mobile...
http://www.health.harvard.edu/staying-healthy/blue-light-has-a-dark-side
Hi, I switched my plan to a 90 day, $135 (unltd Canada wide calling, 6 gb, and global text), but for some reason I get the following message in my account:"Future Dated Plan Changes Your base Plan will switch to 90-day pass ( $75 ) on Dec 16, 2016"Do...
Hi, I was wondering if there is an app for Public Mobile on apple's App Store?Can the Telus app be used instead, if there is no PM?Thanks in advance.
Hi, I referred a friend last spring but the referral doesnt show up. I had already referred a first friend before that and the reward was showing up.How can I fix this?Thank you, Jean
I thought I paid for 2GB data but I only got 1GB Data.I just realized it today.
