$45 plan not working. Local calls are saying it’s long distance and data is not working

[Christian_ck]

Purchased the $45 plan with 2g of data. This is my second month, I got the same plan as the first month, had no problems. This time I got the same plan but only this time my data doesn’t work text doesn’t work and every local call sais it’s long distance. So this $45 plan just isn’t working and the funds came out of my account. ????

[will13am]

@Christian_ck, if you are intending to get the same plan across a renewal, there is no need to reselect it again which by what you describe was done.  In any event, it looks like the repurchase failed.  You will need the moderator team to investigate this.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.  Good luck.