Data Plan Not Working

[srslyduneet]

Hi, I am on the $120 per 90 day plan from last year. Today my data stopped working around 2pm even though I should have some data left from the 12gb cycle as well as 500mb leftover from an add-on I bought previously. When checking my account online, it doesn't display any of my web usage anymore - and there's no indication of how much data I have used. My plan doesn't renew until Apr 25, 2018, so I don't believe it's the issue of late payment..

Any suggestions on what might be the issue??

[stonechucker]

All you need to do is preload your account with enough funds to pay for your plan, then send a private message to the Moderator_Team.

[jp2]

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@srslyduneet wrote:

Oh wow I didn't know I could ask to get my plan renewed early. When you say giving up 7/90 days, this would mean the 7 days of my current cycle right? I wouldn't be too bothered by that if I can save the cost of buying add on data. I shall send the mods a message! Thank you so much.

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Yes, that is what he means 

[srslyduneet]

Oh wow I didn't know I could ask to get my plan renewed early. When you say giving up 7/90 days, this would mean the 7 days of my current cycle right? I wouldn't be too bothered by that if I can save the cost of buying add on data. I shall send the mods a message! Thank you so much.

[Anonymous]

@srslyduneet, at this point, you can either buy another add-on, or ask the moderators to renew your plan now (about 7 days early).  Might be more cost efficient to renew early than to pay for an add-on.  You would give up 7/90 days (or about 7.8% => 9.33 + tax) in order to have your full 12GB reset.

[srslyduneet]

Thanks for replying!

It seems like I may have used all my data then! I did recieve a text saying I've used 95% of my data back on Apr 8 so perhaps I've burned through the rest of the my 12gb as well as my add on data. 

[srslyduneet]

Thanks for replying! I haven't checked my data usage too closely in the last two weeks - but I did recieve a text saying I had used 95% of my data usage back on Apr 8. So perhaps I've run out. 

[Anonymous]

@srslyduneet, I believe that when your data is consumed, it no longer shows up in the self serve portal.  This goes for add-on as well.  Of course, if you did not actually consume the data, then there is a problem that will require moderator assistance.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

[jp2]

Do you track data usage on your phone?

If the add on has disappeared from your account overview it usually means it has all been used up.