[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Take your time Text
Why am I not having Text service after almost 48 hours. Can it still be a port issue?????
Resolved! Data add-on
Question for mods, can you confirm if the data add-ons are now on 3G or 4G LTE?If someone on the new 3G plans runs out off data and buy an add-on, what speed do they get, 3G or 4G LTE?
Resolved! Change in long-distance add-on?
Question, mostly for mods I assume...Does the 400 min. add-on still includes international calls?
How to get community dollars.
So I began helping out this forum and I just wanted to know how much community money you can earn to your account per month. @Shazia_KThanks in advance
Resolved! Data no longer working.after US data roaming package add-on expired
i have the 12gb 90 day plan. I travelled to the US and had a roaming add-on for my trip. After returning to Canada, my add-on expired and now my iPhone shows a cellular connection, but any attempts to use cellular data time out. The phone works fine ...
Resolved! Self serve account locked
Hello, My account password isn't working tried resetting but when you click the link says timelimit expired? Now it has locked my account can a mod please assist.
overcharged upon registration
So...I registered my sim card today and selected my plan (unlimited provincewide talk, unlimited international text and 3+3 Gigs of day for 90 days) I set up pre-payment, and the bill was to be $126 +HST totalling $142.38 for which my credit card wa...
3g(2.5) vs 4g what is the real world difference
hey all I know many of us are a little shocked at the new plan changes. but what is the real difference? Jeremy stated images might not be a clear or something similar. will youtube work how is web browsing affectedemailing should be finewhere will...
Cannot complete set-up
@CS_Agent Please help!I believed I had activated my phone with Public Mobile yesterday morning. But my phone still seems to be operating in wifi-only situations. It will not make phone calls or send SMS, data will not work, etc.Also, when I try to si...
Plan pricing increase?
Wow!! This morning I logged into the community site and everything was fine and now when I just logged in, it looks like the PM world has drastically changed in a few hours with new 3G plans and new pricing!!! I am still confused about what does it ...
Data add-on not working
I have an issue with my data, I am not able to use it. At first I thought I must have run out (my 90 day plan renews in about a week) so I bought the 1gb add on. I did the two steps, by adding the money from my visa and then purchasing the data again...
Account suspended, amount due is $0.00
My plan expired yesterday and my plan is suspended. I had to make a $16 payment which went through, now my amount due is $0, but account is still suspended. Any ideas why it's not working?
Found a good deal PM talk and text for $59/90days after autopay
Looks like the talk and text plan is a great deal anyone who jumped on the $25/month might want to future date their plan. not sure if this is an error but if you can get it...
3g speeds throttled?
I noticed in this posting https://productioncommunity.publicmobile.ca/t5/Announcements/We-ve-Expanded-Our-Offerings-Introducing-3G-Speed-BONUS-Data/m-p/169161 that it's stated "Plans with 3G data may reach download speeds of up to 2.5 Mbps, with the ...
Charged twice after autopay didn't work
I signed up for a 90-day plan with 4 gigs of data which was supposed to be $73. I paid the $73 and figured I wouldn't have to do anything for 90 days. I also signed up for autopay at the time.After 1 month my account was suspended due to insufficient...
Lost reception
I just lost receiption on my phone. Like 5 minutes ago.Anyone? I just activated my fm plan like a week ago so everything's fine until just now. issue has been resolved. thank you for all those that contributed.
Resolved! reset password
How to reset password to my account when I forget the answer to the security question? I dont' know how to contact a moderator to get help. According to the hinds provided by the community, I should private-message to one of the moderators, however, ...
Resolved! Multiple US Roaming Packages
I will be travelling to the US for 30 Days.If I buy 3 US Roaming packages at the same time, do they run consecutively or concurrently?Thanks,Dave
Resolved! did the old plan 4G LTE.
When I signed up they never told me if it was 3G or 4G LTEBut now they are saying they have both plans and the price for 4G LTE is more then when I signed up... but I have 4G LTE ?Why would they price 4G higher then when I signed up. Win for me I gue...
Using SIM card for IoT application
Hi,I would like to use PM SIM card to connect an embedded/industrial board to the web.The board is going to run a webserver and connect to internet only through PM network. Is it possible to access the webserver running on my board knowing the public...
No more 10 days plans ? Just opinions
I can't see this as a good step. Not that it was useful from start , but me and a lot of members were suggesting this plan for people to start with PM, and test their services before deciding most of the time that they like it. Now the cheapest plan ...
People getting calls from my number - But I never called them
Hello all! This is now happened thrice since the last week so something weird is going on for sure. I am getting calls from random people telling me that they got a call from my number but I haven't ever called them. Has anyone run into this before a...
Resolved! Paid for 200 min US Canada add on but it's not active
Paid for 200 min US Canada add on but it doesn't show up in my Add Ons list, and I can't place any long distance calls.The 8$ transaction shows up on my account.What to do please?ThanksMarina
Resolved! Love the new marketing slogan: " The phone company without a phone number. Less for less."
Just saw the new marketing slogan on the main webpage & had a chuckle as PM also notes their irony of no call centre and (I'm assuming here...how that helps keep prices down). I made a comment/ reply in a thread about PM & that new customers should b...
BlackBerry Priv imei
When I put in my Priv imei it doesn't work. Any suggestions?Thanks
Payment made but account suspended
Hi, I have auto pay set up and my credit card was charged for the next renewal yesterday. But today the account states that payment not made and account is suspended although transaction history says payment made. I even topped up my account by anoth...
Resolved! Data Not Working
I reactivated my account 2 days ago. Text and calls work, but I'm not getting any data. I've tried all the troubleshooting steps, nothing helped. I've already PM'd a mod without a reply yet. If a mod reads this, please send me a PM. I'd really like t...
Changing Plan down the road
I was wondering if someone chooses a 90 day plan initially when the account is opened if it can be changed at all. For example, I signed up when a promo was going on so I have the following plan:90 days12GB DataProvincial CallingGlobal Texting$120/9...
anyone have a spare sim card
Hey all, I need to sign up someone today for the talk and text plan. but realised i do not have any spare sims, (used teh last one yeterday. If you could email me the sim number, I will pay cost of new card or have one shipped to you. Private messag...
New Plans and Pricing
So it looks like there is new data plans and new pricing. 3G data and bonus data plan and then LTE Plans. Check out this thread https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Price-Difference-from-advertised-to-real-plan/m-p/169014 wh...
