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Autopay amount error

Someone_here
Mayor / Maire
Anybody else had this problem?

In my brother's account, last autopayment took on the credit card on file the amount of the plan minus available funds (normal behavior), but rewards were not subtracted (nor reset to zero in the case of the community reward)...

Just messaged @CS_Agent to sort this out and get a refund, but just wanted to know if he's alone since I don't remember hearing about this particular problem (or maybe I wasn't paying attention...)
2 REPLIES 2

Acekiller
Deputy Mayor / Adjoint au Maire

These happen from time to time, pm the mods to get them corrected.

will13am
Oracle
Oracle

I haven't had any rewards not applied at time of payment.  However, I have had reward shrinkage. I am losing referrals that never left.

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