Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am on auto pay. I got charged $125.43 ( $111 before tax, I'm in ON) on May 22. but in my account shows the payment is $105 before tax, $118.65 after tax. I think one of the 6 dollars reward didn't apply, it happened on my last auto payment too. I a...
Hi community, below is my plan 120$/3months.I have a 1$ reward. But I read somewhere that your plan must bereward-elligible in order for this to be usable ?How can I find that outShould I pay 119$ + tx because I have 1$ reward ?thanks in advance My P...
I have noticed that I have to relogin to the community, on a daily basis or sometimes after closing my browser, ( I check the keep me logged in button). Was wondering if anyone else has this issue? running windows 10 and chrome. Anyone know How...
I was trying to call Bell support and used their 416 number 416 310 BELL because I'm still in my home province (Ontario) but it disconnects me saying I don't have a long distance plan. I had to use their 1 866 number instead. I'm currently away from...
Hi, Last week it was mentioned that the moderator_team tag was not working properly. Just wondering if that issue has been fixed and if we shoudl start using it? @Shazia_K can you please update the community?
Hi made a payment and apears on Public mobile portal but when trying to make phone call keeps telling me that my phone is not active. Can you active my phone Please ?
I bought 1 gb data and us talk and text today. The talk and text is not showing in my add one 2 calls used all my long distance today. Please help.
Hi,I posted recently I'm on the legacy date plan from November 2016. Data keeps crashing. Took the phone to apple and had them trouble shoot for hardware. All good. Apple said that the data signal keeps cutting out. Is PM doing anything about this? T...
Hi,I am currently on the plan with the 6 GB option, but then I am receiving a notification that I have exhausted my mobile data usage when I have only used less than 250 mb. I am confused as to why I am receiving the notice, and if there is a way to ...
Hi, I am wondering if people can share their experience with PM reception/service in Markahm and aurora area? I know some of you would recommend looking at the tower map but I just want to know from peoples' real life experience. The reason that I a...
Hello, I purchased a 30 day data plan for a SIM I was testing out. It expired, so I came back to renew for 90 days. I saw that my account was deactivated and needed to be "topped up". No problem. I paid 85$ -- transaction error, 0$ on my account, no ...
I paid my bill today and my plan is active but my cellphone is not working. I cannot call or text
Hi all, I just received my Public Mobile SIM card and trying to activate it in my factory unlocked iphone 6. I keep getting the attached message in iTunes.I bought this iPhone 6 (model A1549) at Apple almost 3 years ago and paid FULL price (~$800). S...
I have problem wifi my sim card.please help me i am at thé hospital nobody can reach no. Thé sim card is not supported
Hello, I am trying to register a credit card on my account, however I have been locked out because I have forgotten my password. Can you please help me attain access to my account and in addition, add a credit card to my account please? Thanks so muc...
Hey all I helped a friend port last week and they never recieved a porting sucess text. Their old telus line became disativated (no rervice) and they can get calls from fido, and PM (assuming telus/koodo, and rogers), didn't try bell/virgin. I am a...
Hello, I chane my plan yestertay to the provincial unlimited talk and I'm unable since then to make any call. I tried many number in the province. Can you help me please . The operator says it is not included in my plan. I tried restarting my phone ...
I will be going away for 1 year and I want to keep my phone number also idealy my same plan on hold. What are my best options for holding during this extended time frame?
I currently have last year's Fall 12GB promotion. Data has stopped working on the phone. I tried to verify the data usage, but that is no longer showing up on my account (under Add-ons). The plan still states:This plan includes: -- 12GB Data- Expired...
Hi. My girlfriend account has been deactivate. She's on autopay and I think she's been have credit card problems. The card is all good now, but she dosent remember the email or account number attached too her phone so she can't log in. Solution?
I haven't been able to log into my account for a very long time. My payments are always on time so I can't understand what the issue is. I have changed my phone number once and since then my account has had multiple issues. For instance I called and ...
I referred my mom to public mobile this evening and did not receive a text or any notification for the referral bonus, this is the second time this has happened to me, i have done the switch over myself thus ensured that i have correctly enterred my ...
I am in the US now and my ten day package expired. I went to renew my same purchased bundle with unlimited text, talk and 250GB of data, but only see the option to buy each ten day item separately, which I did. Is this correct? I simply wanted to re...
Just notice ranked up to model citizen few hours agoEven though ranking won't make a difference on rewards benefits but its make us feel bit special or happy to see ranking going upThank you guys have learned alot from other ops of pm
I paid my balance to renew my plan. However my service is still not active! It has been 2 days. How do I fix this. Or get my money back?
I had to cancel a lost credit card so the autopay didn't go through. But now that I put in my new CC details, I can't pay for my service. On the transaction history, I'm not being debited for any service this period besides the 90 day pass.
I'm trying to purchase an add on but my password isn't working. I tried to reset it but it won't accept my secret answer. How can I sign into my account? I'm not sure how to contact suppory directlyThanks!
Hello,I'm taking a 2 week trip to the States in the near future. When I purchase a US talk/text/data add-on, it will expire after 10 days. However I am in the States for 14.5 days; to cover my entire trip should I purchase a second add-on 4 days in, ...
Does anyone know if there is anyway around the issue of having only 1 Canada wide number they need to call. My wife is with wind and I would bring her to PM but the jump in price to Canada wide calling for 1 number doesn't make sense. Right now it's ...
Just started a 90 day 6gb plan a few days ago but in those few days my service provider reached out to me again with a competitive plan and I wish to cancel with public and return to Telus. I am curious about options for cancelling- is there anyway t...
