Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

OnePlus3 - OxygenOS / HydrogenOS

Merge is official nowhttp://www.xda-developers.com/oneplus-updates-new-oxygenos/ For those of you who prefer the older experiance do NOT update

want new sim with same number

Myself Neel Vashi, I lost my old sim card and want a new one with same number how can I get that? Can someone help me out with that?

iOS 10 Working Great on PM

Just wanted to start a thread to let people know, that I haven't encountered any issues with iOS 10 on PM. If you do encounter any specific issues to PM on iOS 10 please share I don't foresee any issues, but I guess you never know.

Cancellation

I changed to another service provider. I went to my account infor to cancel ensure that i would not be charged. I read that my account was suspended and would be cancelled. Perfect. However, now it looks like I was charged today for another 3 months....

Unable to reactivate and change plan while having enough balance to cover change

This seems to big a glitch of some sort as it has happened to me more then once. My plan expired and while trying to change plan any balance on account is used first, but if there's enough to cover the new plan you still need to add extra funds for t...

Resolved! Re: Sorry, we cannot complete your call, you do not have the required long distance add on

I am having the same issue I cannot make any calls or receive any calls this happens everytime I change my plan

Activating a new account

I have received the SIM card and tried to activate it online but the request has failed. What should I do ?

SIM card not arrived

I orders the SIM and was charged on August 31 as of today Sep 13 I have not received order 73435. I have emailed customer service and no reply. Now I have doubts about Connecting with PM. Can I send the the SIM if I ever get it for a refund

Friend referral not logging

I have referred 3 people to PM but only one number shows in my account. My issue is similar to the issue discussed at this post http://productioncommunity.publicmobile.ca/t5/Rewards/Referred-a-Friend-did-not-work-and-deleted-one-of-my-referrals/m-p/5...

Resolved! Community forum boards loading slowly

I have been noticing the login process and board load times have been pretty slow the last few days for me. Can the administrators look into resolving this? Better question, is anyone else seeing these issues?

Resolved! Interesting talks about PM

Hello Everyone, I have an amusing incident to share related to PM. I had applied for a credit card and for verification received a call from the bank. Amongst other details, they wanted to confirm my current mobile operator. I guess it shows in the c...

Resolved! Voicemail notification

Trying to figure out how my voicemail notifications work... I think I'm missing notifications. I've just removed all moicemails from my service. I then called my phone, and left a voicemail message. My phone displayed within few moments, a notificat...

Resolved! porting the number from koodo

I just active a sim card, I would like to transfer my koodo phone number to PM. When I active the sim card, I was told I should contact PM when porting the phone number from koodo. Can I transfer by myself or I have to ask PM to port the phone numbe...

Resolved! Can't Change Also

When I first signed up I was in a hurry and assumed that 120 covered text as well. Once I got set up I noticed that text was not included. I'm not getting credit for my first $120 when I try to top up even though the price is the exact same - just in...

Great Job Public Mobile!

I've just joined recently and I've got to say that the service from Public Mobile is pretty awesome! I chose the a 90-day plan and the service is great! I can call a lot, text whoever I want, plus I get a bunch of data I can use! Plus I get to save a...

Resolved! I think I may have enabled T-911 in the add-ons tab by accident.

How do I disable T-911? I thought it stood for Telephone-911 and checked the box to enable it as an add-on and clicked "buy add-on". However, I don't see it under my add-ons and its gone from the "add an add-on" tab. I really don't want to have to te...

"No Service"

Hello! So after much back and forth with PM I finally did what Apple told me to reset my phone as I have no service on my cell phone since July. Still no service... Bought this phone in May from a retailer (unlocked phone with Telus, Koodo and PM) Wo...

Resolved! Do I pay incoming from long distance? How much is roaming? Can't seem to find all this info

Sorry, I'm sure someone will just post a link to all the details I'm after but I just can't find it for the life of me. I am on the 90 day province wide, global text, 3 gig plan. I'm just wondering about all those situations that aren't clearly liste...

Old phone number showing on the phone info

I recently switched to PM from Koodo.As instructed, I created new phone number with PM and asked to port my number from Koodo. Everything went smooth and woking fine but there is one thing that bugs me heck out of me.If I go to settings on my phone i...

new customer - can't make some local outgoing calls

Hello - I'm a new PM customer with a province-wide talk plan, i just tried calling a house number in province and it says i do not have a proper long distance plan and the call cannot be made. Some of my calls seem to work (i've called a couple of mo...

Resolved! I Can't Receive Any Texts or Calls From People

Hi, I think I might have a porting problem when I transfered to PM. I can call people fine and with good call quality and the data connection is also good but when I try to text any other phone or when anyone tries to text or call me, I don't receive...

Dead zones and call quality issues?

I notice I get like.... these RANDOM dead zones sometimes, in places that I KNOW I should have service, and then if I pass them again, I'll have service in them, it's very strange. Also, my call quality seems to be quite low. People keep complaining ...

Direct calls to Pakistan

Is there any add-ons or deal to talk to Pakistan on Public Mobile directly?

Resolved! Just encountered this issue with Alcatel Idol 3 5.5 In phone, very odd

I just encountered this issue with my Alcatel Phone, since Yesterday.Ya know how when a phone freezes or acts up solution is normally to do NOT a Factory Reset, just that hold power button down and wait for phone to hard reset reboot, well, its const...

Can't Login to Self Serve Account

I just got my KOODO number ported over after sending a support email, but I'm still unable to login to my self serve account. The website wont let me reset my password, and it won't let me register a new account with my number. This happened before m...

Top Up Does Not Acknowledge Voucher and PM Doesn't Accept My Virtual Visa Debit and Visa Card

Hi,I am quite frustrated with Public Mobile right now. This morning I spent an hour trying to pay for my account. At first I tried with my Visa Debit card, everytime it said that there was a problem with the transaction and I need to get in contact w...

sim not working on device

I am using YU YUREKA AO5510. sim is not working on this device. how I can solve this. when I checked IMEI no it shows that device should work on this network but its not working.

Resolved! No service

I paid for the new plan this month, but my phone hasn't worked since. How do I fix this?

Resolved! Changed a plan, auto-payment went through, but it says not enough balance for the plan

Changed to a plan, it was $135 before, now it's $42So, the auto-payment went through for $42,but the plan stays $135, right now my phone has no service because the plan hasn't be activated due to $42 < $135 (not enough balance).Please help.

Resolved! My phone wont work

I emailed public mobile 2 days ago and havent gotten any help. My phone says its getting reception but I cant make any calls (it says theyre all long distance), send or receive any texts or get any data. My phone is only useful when I have wifi. My p...

Community

Forum Posts