signed up for Promo, Auto-paid in full, charged and renewed with previous 10-day plan.

[Pottertons]

@Saray_O @Mary_M @Shazia_K

Hello to all of you. 

Being that you're all very busy, I'll keep this as short and simple as possible.

- Had a 10 day plan (Not in use, signed up with the intention of a 1 time only trial period before full commitment) 

- Set up Fall Promo for renwal date (end of November)

- Auto-pay withdrew full Promo amount ($120 + tx) from C.C

- Instead of being being switched to the fully paid Promo, renewed for 10-day plan instaead and charged from account for it. 

- Currently short on account funds for promo and left with an unwanted 10-day plan.

Any assistance would be greatly appreciated.

Thank You. 

[Rockdaddy22]

Great attitude 🙂

[Pottertons]

Trust me, I almost became a believer that making the switch was a bad decision.
Don't knock it til you try it though. 😉

[Rockdaddy22]

Awesome, great work. Most ports actually go smoothly, it might be hard to believe reading these threads 😞

[Pottertons]

Thx for the heads up. I managed to do it in self-serve. Took less than a minute.

[Luddite · Accepted solution]

@Pottertons Please abandon this thread and begin a new one if your port-in goes awry. If not, only a few people who are still subsrcribed to this thread will see your new issue.

[daredogg]

@talkalot log into your self-serve My Account and the account number is listed right there (top right hand corner in a pull-down menu). PM didn't purposely withhold this information and your account isn't cancelled... you can still port it away in the "not active" account status.

BTW, posting onto the end of someone else's post limits the exposure of your message. Next time you should try posting a new message instead.

[talkalot]

I requested my account number 3 days ago so that I could port the number to Freedom Mobile. No one from your organization responded please provide the account information so that I can port out the number. The number was activate when the request was made. The number is now "Not Active", kindly have the number active so that I can port the number out.

It is not ethical to have me pay any sums of monies to have the number active in n order to port the number out since the request was made with enough time in order to have this request previsoned.

[Pottertons]

@makkahn28 I'm fine. Got my SIM and activate a good week before the deadline. Thanks. 

@Shazia_K

Thank You. I'll try that option.
If possible I'd like to keep this thread/ticket open as i'm going to make an attempt at porting my number over from Telus; which, from what I've read, requires a bit more info than the regular method.

[makkahn28]

If U Ordered Sim PRIOR to Nov 16, then You should be able to, After, IF U got a Sim at ONE of the 3 Pick up areas, Yes, If NOT, then PM might not honour the Promo, from what I remember reading

[Shazia_K]

Hello @Pottertons, 

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

Can you please reboot your phone? everything should be good to go. 

Thanks,

Shazia