[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Note 7 won't use LTE
This isn't actually my problem but I helped a friend switch to PM and his phone won't recognize LTE, it keeps using 3G. Anyone know the solution?
Porting from Fido - Final Bill
For anyone who has ported out from Fido to PM, please make sure you double check your final bill amounts before paying. They credited me back incorrectly for the remainder of my balance as well as incorrectly credited my Fido Dollars (bought a crappy...
Resolved! Activation Failed
Can anyone help?I got this error when activating a new sim. I can't login to selfserve either:No text, no data, no call.But my card got charged. Please advise.Kind Regards,Beehjae
Patience Pays. Fall Promo Auto Pay Glitch.
Very happy. Just got my account updated after about two weeks wait In my case, I had full service but the plan change to Fall Promo didn't work. My 120 day period restarted! Yay! So if you have service, but are just waiting, it is like getting a gift...
Cannot call, text or use data.
Hello, Just as the title suggests, since more than a week ago, I haven't been able to call, text, or use data. People haven't been able to get into contact with me as well. What to do? @Saray_O Kim
So porting problem what if I....
I sign up for three monthsIf I finish this 3 months will the porting process stop? And the line go back to Rogers and I can start all over again??Because pm is not response, I sent of my first msg nov 24 @Mary_M
Not good PM not good. (2 days without service, and no reply from CS email)
Alright Public Mobile, whats going on? I can understand having issues and what not, however no reply a 2 day old email now, and you claim you will respond with in that time frame is unacceptable, and I am reading that people have been waiting a lot l...
10 days since failed port, 9 days since contacting support via email - NO response yet
Same thing as many people on here - stuck in this limbo porting from Wind, unable to receive calls or texts.Support has been non - existent. 9 days without even an acknowledgement email. And the issue is as simple as re-initiating a porting request, ...
Squeak Squeak!
Good day all Thought I would post my inaugural message to these fora as a squeaking wheel in hopes of garnering some assistance from the moderators... I'm now 10 days in waiting for what I've read is a simple manual process to port from Koodo prepaid...
Resolved! Have been waiting for more than 2 weeks to port my number from koodo prepaid
I have been waiting for more than 2 weeks. I have tried all suggestions like using different email address from my koodo prepaid and many other things, but unfortunately I still cant port my number. I contacted Mod @Jeremy_M on 15th of november aski...
Failed Port from Bell, pm'ed mod Nov.19, with no response.
Unfortunately, it looks like the only way to get support is by posting here. I can make calls but cannot receive calls. Also I cannot access my account, when i try to reset password the system can't verify my email address. Due to the zero support fr...
Resolved! Failed Rogers Port Since November 18
So like many others that signed up with the new promo I had a failed activation and a failed port from Rogers on November 18th (ported when I activated the SIM). After some searching I managed to get my account created and everything else was ok afte...
Account Locked out need help
My account is locked out. I tried activating my SIM card over 10 days ago, and ran into a problem, and received an error message. My credit card was charged but I have no access to my account. I need help from a moderator to sort this out. I sent a p...
Will Patience pay off, or is it better to be the squeaky wheel?
Like many others, I experienced an activation/port error while trying to transfer a number from Virgin Mobile on Nov 20. I sent a message to someone who I thought (incorrectly) was a Mod, but they (thankfully) as a senior contributor, informed me of ...
Porting Assistance & Question
Hi,I'm trying to port over a Rogers # but already have an active PM phone #. I went through the self-serve porting process but was shown an error msg & advised that PM is having difficulties and to contacPM for assistance (this is what I was hoping t...
Resolved! 12 DAYS SINCE FAILED ROGERS # PORT - PLEASE HELP
@Shazia_K @Mary_M @Saray_O please help me... I have been waiting patiently for 12 days for this port issue to be resolved. Ive sent all of you a PM this morning and serval times previously over the course of the last 12 days with the required info ...
[Port] Successful Self-Server Port from Koodo
To those who have been hesitant of porting a Koodo number through self-serve: I just ported successfully through Public Mobile's self-serve from Koodo, at 11AM Nov. 30. It took 30 seconds for the web page to tell me that the port completed. 5 minutes...
Not getting ANY response from anyone
I have been trying to transfer my Koodo # to PM for 2 weeks now and I contacted PM for help and I am not getting any response what so ever. I even joined this community to find help and asked at least 3 moderator for help but still no answers from an...
Resolved! Rogers port incomplete since Nov 19
No response to pms, tickets, or twitter. It's my wifes phone, so I'm in big trouble. Can anyone help? @Shazia_K @Mary_M @Saray_O
Port still incomplete - November 19
Hi Public Mobile Team,Anyone up for fixing a Koodo Prepaid port today? Service totally unusable. I had sent a message to Mary M on November 19th and my message hasn't been read... Please PM me today if you can help!@Shazia_K, @Mary_M, @Saray_O
Resolved! Received SIM in Mail
Hello, Just received my SIM in the mail (Ordered on the 15th). Which Mod should I PM to get the 4GB 40 dollar plan?Thanks!
Refund service
I paid my phone service the 20th of november and the payment was taken but my service was not established. How do i get a refund because I am paying for two companies' mobile phones.This is giving me stress now. I want to get a refund soon. Check my ...
Resolved! $40 Plan Not Switched Correctly After Future Dating
Hi Mods @Jeremy_M, @Shazia_K, @Mary_M Sent this request in yesterday to fix my plan and haven't got a reply yet. I need this done before December 4th so that I can have my number ported and Rogers account cancelled. Here is the request:I signed up fo...
Porting issue
Hello, I'm having an issue porting my mother's Fido number to PM.I have successfully ported my father's number from Rogers though. I have attempted the port on 26th.Filled in the form and everything seemed to procede as normal.New sim changed the num...
Resolved! "I am authorized to transfer this phone number"?
Hello,does the statement "I am authorized to transfer this phone number" have always to be selected in order to port the number? my number is on the account of another person with a shared plan. we are porting both numbers to PM under two separate ac...
Chatr Chat-r account number - where is it? how to get it. :)
Hello,I have been having problems like others porting mynumber over from Chatr.I ported over using the automated process through PM using my number and PIN from Chatr.But I cannot receive call or send or receive sms. The mods tried to help but couldn...
Porting Issue....like everyone else
Hey Guys, I messaged both mods but have not received an answer yet. Trying to port a Virgin Mobile number over to PM and have been waiting since the 18th for it to complete. Can send messages out and calling out but not receiving any of it back.... H...
Resolved! Number not ported after nearly half a month
I'm aware of the backlog, however it's been roughly two weeks since I signed up and my number has still not been ported. My Freedom Mobile service is still working 100%, so it has not transferred at all. When I signed up I provided my MEID number off...
Resolved! Questions about new U.S. plans
I saw the post about the U.S. Roaming add-ons, but that's not quite the information I need. Or rather, I think it confused me more. I'm considering switching my dad to Public Mobile. He has specific needs that I think are now covered by the plan upda...
