Outgoing Text not working. Please Help.

[AOTHMAN]

Switched to PM over a month ago, outgoing texts stopped sending after about a week. Everything else seems to work. Emailed customer support on Nov 22 still haven't gotten a reply. APN settings are correct, I've tried uninstalling and reinstalling default SMS app, tried different SMS apps, soft reset my phone, hard reset phone, put my sim into a different phone and still can't get texts going. I have no idea how to contact someone from PM at this point and any help would be nice.

Thanks

[Mary_M]

Good morning @Foxjig1,

thank you for bringing this to our attention!

Can you please send us a private message? (to Moderator_team) We'll get back to you asap !

Cheers,

Mary

[Foxjig1]

Hi I'm having difficulty with my phone, I cannot send any sms since past few days. I have not changed my phone and neither made any changes to settings, please help.

[Foxjig1]

@Moderator: need your help my sms service stopped working, cannot send any sms since this week.

[daredogg]

That's great @AOTHMAN! Have a great holiday!!

[AOTHMAN]

Gave Shazia a PM and she forwarded it to the tech team who contacted me within a few hours. They managed to fix the issue thanks for the advice everyone!

[Shazia_K]

Hey @AOTHMAN

Sorry to hear about that!

Please follow @daredogg steps and send me a PM so I can help! 

Thanks @NDesai! 

Shazia

[daredogg · Accepted solution]

@AOTHMAN the easiest way to contact a moderator is to go onto the Users Online page and find someone with a tag beside their name. Hover your mouse over the name and you'll see a pop-up with an orange Send Message. You'll be sending a private message, so include your account or phone number in the message for faster service. Moderators should start showing up around 8:30 am EST.

Hope that helps. Sending a private message to the moderators seems to produce best results. The moderators here are pretty good at resolving issues. @NDesai tagged one of them already, and sometimes they may respond right away.

[NDesai]

Sorry to hear that texting is not working for you.

Hopefully @Shazia_K is around tomorrow and help you sort this problem.