Reactivate Suspended account with different plan

[Leerock]

I'm trying to reactivate a suspended account with a different plan.  I'm only going to be home for a few days over christmas so want to change from a 90 day plan to 10 days; it won't accept the change as the system seems to require the full payment on the 90 days.  I added enough funds to my account to cover the 10 day plan.

Help anyone???

[Njaga]

Thank you very much @Shazia_K 🙂 🙂 🙂

[Shazia_K]

Thank you so much @imm1304 I try to do my best 🙂 

[imm1304]

Thanks @Shazia_K for the multiple solutions here.. you're doing such an awesome job.  🙂  

[ayvu18]

I have added the difference!

[Shazia_K]

@ayvu18, 

This plan costs $120, can you add the difference please?

[ayvu18]

it was the :

Pick & Pay

• This plan includes: -
• - 12GB Data
• - Expired
• - Unlimited International Text
• - Unlimited Provincial Talk

[ayvu18]

It was my previous plan of the $40 plan with the addition 2 gb per month! do i need to add more money ?

[Shazia_K]

Hello @Njaga, 

Can you please reboot your phone? everything should be good to go. 

@ayvu18, 

I see that you currently have a balance of $82, which plan were you trying to active? 

@Leerock, 

Can you please send me your Public Mobile phone number or account # this information is missing in your previous PM. 

Thanks,

Shazia

[ayvu18]

what account information do i need to provide? thanks alot!

[CaNuCk07]

@ayvu18  Send your own private message to the moderators with your issue and account info, best way to get sorted.

[ayvu18]

I'm in a similar situation... payment shows up but balance hasn't even changed. 

[imm1304]

Would @Shazia_K be able to help out?  Thanks.  

@Njaga, I am sure you will get the help you need in reasonable time now.  The promo related madness is nearly finished.  

[Njaga]

I have the almost same situation. I'm still waiting for an answer.

I think the MODs are very busy this time.

i don't know what to do.