Having issues registering your credit card?

[Jbetto90]

Can someone help me @CS_Agent I'm trying to register a new SIM card to get on with PM but it keeps declining as well. Probably tried 20+ times with various address formats. Is there someone I need to PM?

[dwhwang76]

Hey buddy,

Go to your profile and see how your address is entered in your general conact info.

You can login and see your current address under "My profile."  Please use the credit card that matches the address in My profile.  Your credit card address should exactly match the adresss in the "My profile" section.   It is strange to see that, but that is how it is set up at Public Mobile.

Try and see whether it works.   If you credit card company uses "North York" instead of "Toronto" then use North York and make sure your Public Mobile profile address matches your credit card address. I hope it help.

Regards,

Don

[starbusted]

I had the exact same problem yesterday, and wound up hunting around town for vouchers. But now it worked when I added my card to autopay, so maybe try it again?

[Luddite]

@Jbetto90 You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today), or sending a private message directly to the moderators.

Before contacting the moderators please try these:

• if stuck on select number, try selecting the "transfer number" option, then select new number again
• clear your browser’s cache/cookies and restart your computer
• use a different browser, or private/incognito mode
• turn off any popup/ad blocker
• no punctuation signs, commas, apostrophes, dashes in the activation form
• pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
• be sure your postal code is entered WITHOUT spaces
• choose any valid Canadian number that is not your own as “Alternate”

Still no success then click this: message to moderators to send a private message to the moderator team with:

• PM account email address
• PM SIM card number
• explanation of the situation