Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Please help! Suddenly I am unable to make and take calls. Also I can’t login to my account. Thanks
Hi, trying to port from koodo prepaid, can't do it through website, says to contact help but don't know how to do that. Any advice? Thanks
Hi, I’m trying to reset my moms password and I was able to get a hold of a Moderator but they haven’t replied back in 4 days. Every time I do the forgot password link it says that it sent the link to my moms email but there is nothing from Public Mob...
registered for more 24hres, I've locked my sim card, I tried to put my code for locking my phone to many times, I forgot that it wasn't the same for my sim , and now I need a puk number to unlock the sim card, I need help, I send my phone number and...
I'm waiting for more than a day to have a response from the moderator team, I already send a message in French than a English message, still don't have my phone in service, what could I do now?
I’m looking over the plans available, and notice you can jump from unlimited talk at $20 to unlimited talk and text for $25. Its a shame there isn’t a $15 option. (50 minutes talk, unlimited text). I can think of a couple that would be puuuuuurfec...
I have changed my plan but kept my number and ever since my text messages services disappeared. I have a one plus 3 Android 8.0. I tried APN setting and did not work. Do not nknow what else to do.
Hi, sorry if this has been asked 100 times, but not finding answers. I use Rogers in Montreal, but they have terrible coverage in PEI. I have an iPhone 6S. What is involved in switching to a PM Sim when I am in PEI. I know the phone must be unlocke...
Hi I went to renew and activate my plan. I am not sure what I did wrong but i was charged $75 extra. My plan is only $105/month. Can you help me get that refunded to my visa? Thanks.
Hi, I updated my expired credit card and was able to make a payment but still unable to make or recieve call/text's.
ping 68 upload 0.51mbps
Hi It has been over a week that I cannot get calls even though other functions are fine. I received this message from Public Mobile: "We are experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, cl...
The statements made by Darren borders on fake news. What recreational drug was he on? Too much competition on Canada? Let the discussion begin. https://mobilesyrup.com/2018/08/03/canadian-telecom-competition-bordering-on-the-irrational-telus-ceo/
Hi, During the activation process of the SIM card, I have input all the information until "Step 4 Review Your Order", and I found a typo of the Date of Birth. But there is no option for me to change it in Step 4. So I hit the Previous button to go b...
Hi all,I forgot my password for my account and forgot password link is not working. I tried it by 5 days. Please help me. i also did a private messageThanks in advance.
Hey! I restored my iphone to try to get rid of some of the "other" data and when I go to activate it it says the SIM is not supported. I get this message: "The SIM card tha you currently have installed in this Iphone is from a carrier that is not su...
Hi, I want to downgrade my plan but the website won't let me. It only gives me the option to "top up and reactivate" to me current plan. My renewal date was yesterday and I haven't been able to get it working. How can I downgrade my plan?
How do I go about adding my birthday to my account after it is all set up? I can’t seem to find anything on the topic at all. (Maybe I’m the first person to not see it on the sign up page) I’ve tried what seems like everything and nothing is working....
I've been with public mobile for over 4 years, my previous plan was for $25 unlimited talk province wide and text and just recently decided to switch to the $10 30 day 50 minutes canada wide talk and 50 text msg plan. I am able to send/receive text m...
Hello! I have contacted à moderator via a private message to know I everything was as I wanted to with my account and my plans. I got two replies but then nothing from my reply from July 25 and my "resuming" from July 28. How is that? Thank you!!! M...
Hello, I've been locked out of my account. Can someone help?
I am hoping that someone here can help me figure out why GoSMS is the only program that is allowing me to use MMS. I have searched everywhere I could find and haven't been able to find what I've done wrong. Ive tried almost all the texting progra...
I bought a smart watch with SIM card slot for Android phones so I'm not sure if I'm to order new SIM cards and how would you sync it to the plan and number you already have.
My Visa was charged twice and I want to know how to get the refund? I got unlimited talking first and then I changed it to unlimited texting and calling. Also, I am new and I did not know. Please help!
Where is all the pricing?
Hello, I have a Pixel XL on Android 8.1, and in the phone app, I have a prompt to activate Visual Voicemail, but it doesn't work. Is this something PM offers or is it there because of a Glitch? It wasn't there when I was on my old provider, Freedom M...
A .NET server issue Edit: image removed for ordinal info protection Issue fixed anyways Edit 2: image re added Post didn't make sense without it
I have followed the instructions to: 1) get a sim2) activated the sim, setup an activity and setup autopay3) provide my previous Rogers information for switch over. how long does it take the switch over to take effect?
upon clicking on the "Try Out More Options"This is the plan I would like to switch to, effective on my next billing cycle.Hello, I attached some images with captions. I would like to switch my plan to the 45$ 5.5GB promotional plan available effectiv...
