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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! RCS Support and New Features

Hello Public Mobile, I'm wondering if there are any plans to implement RCS for texting on Android? Also, are there any new features (eg. wifi calling, etc.) coming to the service in the imminent future? Appreciate the update

Resolved! APN Settings not working

I did a factory reset on my wife's Galaxy S5, and now I can't get MMS messages to work. I entered the APN as listed on this page - https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s5 but I just can't get it to work. I've tried restar...

Resolved! Port Number from PC Mobile to Public Mobile at Mobile Shop location?

Activated my SIM with a new number as was stated if currently with PC Mobile or Koodo, then port number with moderators. Looks like I jumped the gun when I first read 'Up to two hours' to port. Seeing posts with 24hr+ for mods to repsond (Not their...

Resolved! Failed number port?

Hello, I activated my new SIM card yesterday around 11 pm. I got an unlocked refurbished Blackberry Curve 9360. I only want to use talk and text, not data, so I don't really care if data works or not. I tried to port my number from Rogers. Now my Ro...

No response when texting pw,123456,center,XXXXXXXXXX# to my device

Hello, I am trying to setup the service for GPS tracking watch with an app (SeTracking) and the device provide has its guidelines that the following tesxt need to be send from the cell phone that the app is getting install to: pw,123456,center,XXXX...

changing plan early-

>I'm out of data again before my 30 days is up.... no problem I'll just go buy some vouchers.>I apply the vouchers and I have $62.00 in my account.>went to change plan early, selected, same plan as before ($50 unlimited US/Canada, texting, and 8 GB d...

How to stop plan?

I want to stop my plan. I am not on autopay. If I stop paying will it stop my plan?Also if I stop my plan will I automatically loose my number?If I want to use a new plan with Public Mobile in the future (I do not know when) will my SIM card work or ...

Cancel my new account

Can I cancel my new account and get a refund?

Resolved! Self Serve username is "not available", use a different email address...

I am setting a phone up for my elderly father and he uses a single email address. I would not think this makes a difference, but I'm in Alberta and will be visiting him next month in BC (with phone). He nor I have ever set up a phone at Public Mobile...

Trouble with account set up

I have created my account and registered my SIM card as well as requested a phone number porting a couple of weeks ago. I tried to log on to my account today to see what was going on but could not proceed as the system would not take my password. I...

Resolved! Cannot transferring phone number after bad transfer

Hi, I've just (3 hours ago) activate my public mobile account but in the form to transferring phone number, I type wrong PIN (my bad) ... Now If I try to transferring phone number through the self service, I got the following message:We were unable t...

SIM card registration failed

We have an old Nokia flip phone that we recently unlocked and signed up for Public Mobile. However, when I turn on the phone, I get the message "SIM card registration failure", and of course no service.My account has an available balance, and we chec...

Extremely unhappy

Is there somewhere I can go physically to get a PUKv code? I am super unhappy with this service provider so far is been nothing but a headache and a problem.

Resolved! Can’t send and receive sms

I attempt to port a number from fidoit just calling out workingData workingbut I cant send and receive smsand nobody can't calling me??????My phone number active until October 18,2018

Payment was taken twice from my bank account

My account was changed twice for one month

Resolved! 3g tethering

when i try to share my 3g it's say ask your provider Telus... What am i doing wrong?My phone is a iphone 4s,Everything working like a charm appart the tethering...ThanksJ

J'ai perdu ma carte SIM et téléphone

Bonjour,ca fait une semaine mtn j'ai essayé de récupérer mon numéro téléphone sans résultat ,j'ai perdu mon téléphone et carte SIM et j'ai acheter une autre carte et j'ai changé le numéro de carte SIM dans mon portail jusqu'au mtn pas de nouvelle ,mo...

Resolved! “International Text” costs less than “No Text” ???

Looking at Public Mobile for my Dad and maybe my family too. Under the build your own plan, under “Unlimited Text” are two choices. If you select “International” the monthly cost is $47, if “No Text” is selected the cost goes *UP* to $57. Is this a w...

Transfer my number from koodo

I want to transfer my number from koodo,it advised me to pick a new number then contact a moderator to help me port my # over,but I don’t know how to contact a moderator.

such a lot of SMS notifications...how to turn of "send" notifications, and having a notification

wife has a Google Pixel. After the most recent OS update, her SMS notification sound now triggers when sending a SMS. It has also started out re-notifying her when she opens Messenger.So, she'll obtain a notification while the SMS is obtained, again ...

How do I save you Google from signing in my account to the Chrome browser once I log onto Youtube?

So after the most recent replace, on every occasion I log into my private Gmail account, the account on youtube modifications. And when I transfer accounts on youtube to my original one, the google chrome browser presentations my non-public account a...

Resolved! Want to check the voicemail remotely!

So when I call the voicemail displayed in my phone's settings from another phone it says to dial the number with an (*) at the end. When I do this it says that the number is invalid. Whats that about ? Dial 1 581 580 4001, enter 1 for language, enter...

Resolved! Lost phone without account

Hi! I just lost my phone, and before that, I never had to access my account. When I try to create an account, it says that I received a 6 digits code on my phone (that is lost!). How do I cancel my SIM to make sure the person who got my phone could n...

App?

Is there an app for public mobile? I’ve taken a look and don’t see one but it would make it so much easier

Resolved! Refer a friend ?

I don’t understand the refer a friend. If I signed up and gave my friends number to them they get the $10 right? Some of the info seems to say that I would get the 10 which makes no sense to me

Resolved! How generous are you with your Bravos?

How generously do you give out your bravos? For curiosities sake, I'd like to know what most people feel merits a bravo? Are you a stingy bravo giver? Or do feel that most good posts deserve commendation?

Unregistered Sim

I just changed my sim card in my S5 which was working prior to changing it. After changing the sim number on my account I turned on my device and it says unregistered sim. I have gone in and changed the APN settings to Public mobile but it has not re...

Resolved! Moderators and overcharged on self-serve

I just went to purchase a $10 add-on for an extra 200mb data yesterday afternoon, and when purchasing I was charged $120 (my regular renewal price) instead of the 10$ I typed in. This is not good as a have my rent coming out very soon and will be sh...

Resolved! Tracking monthly data

PM is working well for me but I would like notifications when I'm close to data overage. Also is the data usage period the same as my billing period (eg. Oct 5-Nov5)?

Port number from Koodo?

Hi There!Just activated my new Public Sim and it says to pick a number then contact Public to port my Koodo number over. Help??? How Please

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