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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Autopay is messed up beyond belief

Hello, My autopay is so messed up, it is charging me for 2 different accounts on my credit card even though I have removed the credit card from the second account(my brothers account) I would like to get a refund on the autopay for the second billin...

Resolved! Question on US data roaming?

Could I just buy US data roaming add-on without buy voice and text roaming add-on? Does it work smoothly? My wife is going to US and she only needs data? Has anyone experienced any issues with this? Thanks.

Payment not processing

Received an update that my account had been suspended, turns out I forgot to update my CC in my settings as it has a new expiry date. I went to register my card and I keep getting an error saying that the payment cannot be processed. I have funds on ...

Re: change my current plan

I want to change my plan

Self serve account

I cannot get into the self serve account for my son. I have been paying for his account through prepaid vouchers as I cannot log on to his self serve account

Vouchers at Esso in Quebec

I've been to a few Esso locations and all say the voucher system is down!Will this be fixed soon?

Resolved! Account suspended

Hi there.This morning I checked my account and it says it got suspended. But for some reason it already charged my cc when checked my statement online,it have funds on my account for the billing but didn't take the funds to pay for my service. Everyt...

Koodo self serve app shutdown

Did anyone else see that koodo was shutting down it's self serve app? Apparently it's because most people use the website.Hopefully PM gets one in the future. Not a necessity but it would be nice.

Resolved! Account suspended

Can anybody answer my question why is my account saying my plan expired I paid it on may 24 I out 60 in my renewal plan is may 28 it changes over today but why is my account suspended I paid for it but my phone is working

Resolved! Wow really I paid my bill

I just paid my bill on the 24 of May when I got paid now it saying suspended in highly pissed yes I am changing my plan but really suspended when I just pay it.

Resolved! Moving to Pm from freedom mobile

I ordered a sim already waiting for my shipment if my husband have a Pm I can use him as a referral ?Also if I signup for a plan can I make changes lets sey from province wide to Canada wide. Or do I have to wait 90 days to make changes to account

Resolved! Early Renewal for the Data Hungry

A friend is blowing through his data at 6 GB/month (lives in cottage country) and considered buying data add-ons. We discovered/confirmed a procedure to renew early provided current plans are acceptable. This will not work if you are on any promo/gra...

Data addons lost

Hi,I opened my account today and found that my data option which was 400 MB was disappeared and I have no data right now.Can somebody help me

Is Koodo really this bad?

View CustomerComplaints [87] https://www.bbb.org/kitchener/business-reviews/cellular-telephone-service-and-supplies/koodo-mobile-in-toronto-on-1173828/reviews-and-complaints?section=complaints

Any New Promos Coming

I'm looking to switching another phone over to PM and was wondering if any of the Mods "knew" of any future promo plans coming down the pipe???I'm on the Fall 2016 12GB Plan and LOVE IT!!!!

Resolved! Can receive texts, calls, send calls but can not send texts; ported from Rogers.

Hi everyone, @Mary_M I just ported over to public mobile earlier today, got the sms that the port was successful. I tested everything out, calls work, data works, and I can receive texts, but I can't send them. I've tried power cycling, taking out t...

How do I find my billing cycle start and end dates?

Payment not work

Will not accept credit card, voucher # is mislabeled and site is completely user unfriendly. Very disappointed!

Resolved! Call rates / text rates for 90days, no call, no text, 3gb data plan

I was trying to find out the call, text and data rates if you choose to have the base plan. How would they be billed is there a page i can find out the information regarding those? Regards

Resolved! deleting draft messages in my community account page

Hi does anyone know how to bulk or auto delete the draft messages that are automatically saved. I just noticed a long list of draft messages in my community account page (when you click on your icon on teh right side) not that is a a big deal for...

PROBLEM ACTIVATING!

Hello! My boyfriend tried to activate his new sim card, but there was an error. Now when he tries to log in online and it doesnt work, when he retries to "Activate" it says that it has already been activated. I tried to call him, but he doesnt receiv...

Data has stopped working--DISREGARD AT THIS TIME.

-Have 2 lines and 2 phones.-LG G5/Moto G Play-LG G5 line has no data today. Calls and text work.-Been with PM since November without any issues on either line.-Moto line works fine. (LTE works)-Restarted LG G5 numerous times and removed and re-insert...

Resolved! Oooops. Newbie error re voucher. Please help?

Oooops. I'm disabled - memory is sharply affected - and I messed up. I bought a voucher last September, not understanding that since I didn't have an active Public Mobile Account, I couldn't use it. I've since lost my Public Mobile SIM, so I can't p...

VERY FRUSTRATED CLIENT: ATTEMPTING TO CHANGE PLAN AND CHANGE CREDIT CARD

I am trying to upgrade my credit card information. I've cleared my cache, browsing history, tried incognito mode. NOTHING. I called my bank. Not them. So what the heck is going on? I want to upgrade to the $81/90 day plan unlimited talk and text and ...

Resolved! US Plan. Based on 10 days (10x24 hours)?

I know this should be somewhere is the help, but I can't find it. Sorry, if it is.I know the US plans are 10 days in length, and start when you buy them. But when do they end? Is it 10x24 hours? The same time time of day in 10 days? Or the end of the...

Resolved! My Rewards

Hello everyone!I would like to know if this is normal. I have a feeling it isn't because after my successful renewal 2 months ago my rewards are stuck.Autopay: $2 (should this be $6 for my 90 day plan?)Refer-a-friend: $3 (I have 3 referrals, so this ...

Resolved! Could not activate Cellular Network IPhone 4

Hey.I am unable to activate data on my iphone 4 running IOS 7.1.2. I have done a factory reset. Researching the topic, i have been pointed to this page (http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1...

Re: NEW: Talk and Text Promo Plan

i need to know how much per month province wide + no text? 27$orprovince wide +global text? 37$ i need to use 1 month to check your servicebecause i am with chatr since 2015..signal in basement is very very low. thank you

Resolved! Temporarly Suspend Service

Good day... I understand that you can suspend the service to a phone if it is lost or stolen, but what if you would like it just suspended or deactivated for other reasons? I also see there is a 90 day limit before your account is deactivated. Are yo...

Resolved! Canit find my phone,,, so how to do next? will you guys send me a new sim card with the same number?

Maybe lost today....canit find it , along with my sim card inside the phone, so will you guys send me a new sim card with the same number?