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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No Cell/Data Service due to internal Koodo/PM database problem

Hi all, I thought I'd share my current problems with my account in case anyone else is experiencing the same issues as I am. About a week ago, my data stopped working. Then my cell service stopped working. As you all know, the response time from PM h...

Awesome service!

I had ordered a SIM on Monday, Nov 7th, got the shipping confirmation on Wednesday, Nov 9th, and thought that it would get to Alberta the following week, due to the Remembrance Day holiday... when Monday, Nov 14th rolled around and still nothing, I f...

Can I keep 90-day my plan forever as long as my account is active?

I have recently switched to the 4gb/month 90-day plan. Will I be able to keep this plan on renewal on a recurring basis as long as I still active?What would happen if for whatever reason my payment couldn't go through on renewal?Thanks

Unable to port number from Koodo prepaid

I just activated my SIM with a new number and went into My Account to port my number from Koodo prepaid over to Public Mobile. When I enter my number and check eligibility, it says "We are experiencing difficulties in processing this request. Please ...

Friends Referrals disappeared

Help! Had referred a lot of friends, and now only two left! Thanks!! @Shazia_K@Mary_M

Resolved! Going on 4 days without service/response/acknowledgement.

@Mary_M, @Shazia_K, @Saray_OMods, I love you. Please help. I've sent my information via Direct Message and Facebook multiple times. My port from Koodo has messed up and I can't receive calls. Thanks so much.

New Promotion (12GB for 3 months) not applied!

Hello My plan renewal was yesterday and the payement was effectively made. However no changes were made! Can anyone help please! Thanks

are rewards affected when changing or porting a number?

Hello,I would like to know if the rewards for referals or any other rewards are affected if I change my PM number (but still keep my account active).are the rewards connected to the mobile number or the account?Is the plan affected in any way when th...

Will I be Compensated?

O.K. So I got my new Card, (Which I had to pay for, which is not fair seeing I need it to keep my phone going!!) And yeah my phone is working again. But I did have to go almost 16/17 days without a phone. Will I be compensated for both the card and t...

All I need is a PUK code. Please.

My girlfriend's phone hasn't had service since she switched over, and from our own investigations, we're all set but just need a PUK code from Public Mobile to finish the switch. Can a mod please take that minute and just look it up? All the required...

Please Help me to Port from Koodo! I'm bad with technology :)

Hi @Shazia_K, I know you must be busy, but I sent you a private message this morning with my information to port over from Koodo. Please help me as my billing cycle is soon coming up and I don't know how to do it without your help. Thanks again.

Failed Activation on Step 6 (4 Days without a response)

@Shazia_K I'm not sure if this is common or not, but I have finally got the confirmation that payment has went through to public mobile for the promotion via my credit card statement. Essentially on the last page, it noted my activation has failed de...

additional fees for using mobile services outside my plan or add-ons

Hello,I am a new PM client and I have not had the chance to look up all details yet.I would like to get a clarification what are the surcharges if I use mobile services that are outside the plan and add-ons that have.I like the option to build my ow...

SIM activation_Problems

Hi, I was trying to activate a sim card for my friend and I have problems doing it. It does not let me port in his existing phone number or select a new phone number from the public mobile. He would like to sign up for that 4GB provincial wide 40$ pl...

Resolved! PIN SMS

Does anyone know why I am keep recieving pin related SMS. It says that your PIN is XXXX. When I go where all my messages are, I don't see there...please help. Thank you PM community

SMS not working, incoming calls not working.

After two days of trying to get my SIM properly synced, it finally happened last night. Everything was working fine after two days of constant messaging. Now, I cannot send or receive texts. I can't receive incoming calls either. I can only make outg...

48 hours without cell service, failed port, no communication

It's now been 48 hours since my Fido service was cancelled by PM. My PM sim card provides no service at all. Full rundown:- Tried to activate online a week ago with Fido porting details included (Thu Nov 10). Received a credit card error with instruc...

invoice

@Shazia_K, Hello, Shazia, my I get monthly invoice by email for my phone?

Resolved! 6 days and no response for my port-in request

Signed up and paid on last Friday. Online port-in couldn't go through. Initial request was sent immediately.Once again, I sent port-in request 2 days ago by email, 3 days ago by PM. All are 'not yet read'.I understand Public Mobile saves cost by cutt...

Activation failed, please help

Last night We have activated a 90 day unlimited usa canada talk plan with 6GB data and unlimited text. My plan cost is $150 plus tax. But I got the following email with a different plan and not able to access my account. Number is not activated yet. ...

Didn't Receive Sim Card for Order # 90458 from Nov 7

I ordered sim card for my dad on Nov 7 and received the shipping notification email on Nov 9 6:53 PM.It's been 11 days and I still haven't received the sim card yet.I sent out the email request on Nov 15 8 am, past 48 hours and still haven't received...

LG G4 APN

I am writing hopefully to get some answers ... Long story short, I moved from Koodo and using LG G4, when I installed PM's sim ...everything works except data .. I have changed APN manually as well ...did't work Thanks to community help ...they have...

Where is my SIM Card??

I ordered my SIM card last Thursday (7 days ago). I recieved my receipt and 5 minutes later I recieved an email saying my SIM card has been shipped. It has now been 7 days and I have yet to recieve my SIM card. If I do not receive my SIM card in time...

When will admin contact me to activate?

Been sending PMs no response. This community support is a bit of a joke so far. There needs to be some kind of a support queue setup so requests are handled in proper order. You advertise a low price but can't handle activations!

Resolved! Porting Issue

I just activated my dad's sim to Public Mobile. Problem - He can make outgoing calls BUT does NOT recieve incoming calls.... WHAT DO WE DO???

Invalid #, won't allow me to port cell from Rogers?

I have sent the mods a PM on sunday and still waiting but the plan might expire by the time they get back to me, so anyone know if i can just apply for a new number than get my number ported from rogers after? Don't really want to lose my number

Resolved! I bought the data-add on. But I still cant access data

Hello, I bought the data-add on. I can see my available funds is $10. But I still cant access data Please fix it.

Everything up and running

Hello: I have to admit that community people are helping very well ..I am impressed people are taking their time to reply.. with everyone help I was able to do everthing and my service is up and running. .. Thanks to Mods they are helpfull ..thank y...

Resolved! Issue Porting number

I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.I change my number today using public mobile website because my wife needs to get a hold of me. I need my old ...

Resolved! Cannot switch to fall promo plan

Hi, I'd like to take advantage of the fall promo but when I try to change my plan the promo won't apply. My current plan won't expire until Dec 29th. How can I apply this?

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