[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help! Got a sim but no follow up
I have a sim card that was activated by the store manager (with an activation code by text and everything), but I never got an email with the account details! I don't know what my phone number is, and I can't register my sim (it just keeps saying it'...
Billing Cycle
Afternoon! I got a text on June 17 letting me know that my payment is due on June 20. I logged into my Public Mobile account and it states my next payment is in July. I'm not too sure what happened and as a result I have ran out of data for the next ...
Resolved! 2 family members on public mobile away for 2 months
Hi, my wife and daughter who both recently made the switch to public mobile has gone on a vacation for 2 months. I was wondering if i could downgrade their plan to the basic $10 till they come back.Currently both are paying $25 for the 500mb+500mb.Or...
Resolved! another running out of data question
I know this has been asked mutilple times, sorry for being redundant! I might be in a position to use all my data before the end my current 30 day cycle. What are my options to early renew? Can I do it myself by making an early payment and that woul...
A strange deduction
Last night after my mobile phone number was successfully completely transferred, my credit card received a PM charge.But I don't know why.
Retrieval of text message
How do I retrieve deleted text message?
Phone trouble in changing my plan
Can someone help
Resolved! New customer
I activated my phone about 18 hours ago and I ported my old number and I can only call out. I can’t receive calls or send and receive text messages. I checked my APN settings and there right. I need help!
Alcatel OneTouch Idol X+ 6043A Compatibility
This phone isn't listed in the compatibility checker - can anyone confirm that it works / doesn't work with PM's network? I'm aware of the GPS issues it suffers.
The Short Codes like the TTC aren't working
I noticed since last week that the Short Codes like TTC, 898882 aren't working. Can a PM Moderator Team look into the matter to have the Short Codes Restored to Working Order please?
Transfer of phone number went wrong
I recently transferred my mother's phone instead of my own by accident and wanted to retransfer my own phone number to fix the problem. Whenever I go back to the transfer page and enter my number, a "sorry, there was a problem, log off and log in bac...
Resolved! Difference between 3G Speed and 4G LTE
Hi, did anyone experience the difference between 3G and 4G LTE speeds when browsing the internet, watching videos, and downloading files? I know both their technical specs but am just curious about the actual user experience in regards to their speed...
Phone thinks local calls are long distance
Our phone number is in area code 236 we are trying to call numbers in area codes 778 and 604 and our phone won't let us because we don't have a long distance plan. It is not long distance. All 3 area codes are used in the same city! We have trie...
Can I switch to other plan
Hi I have 25$ plan with referral and and autopay I am paying 21$ per month , now I wanted to switch to different plan , the one has 500gb internet ,25$ plan , but when I try to switch , it shows I am going to pay 25$ instead of 21$ , is it true ? I a...
Sorry, you've been locked out. Please contact Public Mobile for help.
Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.
Switch number between accounts?
Hi, If I have two accounts, can I switch the numbers between them?
Resolved! How do I add a second line to my Self-Serve account?
Hello, I am planing on activeing a second line how do I add it to my existing Self-Serve account?
"No Service" or Moderator Response
Curious how long does it takes for moderators to respond to messages?Here is some back story.I thought I would give PM a try so I switched my cell number from Telus to PM and it ported over as soon as the SIM card was installed (yahoo).So now I convi...
May 2019 community reward
I was surprised to find out my May reward was higher than the normal amount for my awarded badge. But I just noticed that my May reward amount on my overview page has changed back to normal amount for my award badge. My renewal date is 4 hours away....
Login disabled
Hello, I'm trying to login to my account online, but am receiving the error message: Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. How can I re-activate my login? Thanks so much in...
US ROAMING
Hello guys,I am in Pennsylvania right now. Regards my plan, I don't have roaming in US.My story is- I got an incoming text around noon time. Then I tried to respond, an auto replied 'plan doesn't cover the text service'.But around 5 pm, I got another...
my data is not working
just activated a $35 dollar plan recently that should have 1 GB of data. the data has not worked since I activated. my phone number is xxx-xxx-xxxx, please advise why my data is not working. Checked my self serve account and it says I have not used a...
Resolved! Existing customer - changing SIM Card to nano
Hello, I hope this is a simple question, I have a regular, or larger size SIM card and I need a smaller one to fit into a new phone. Do I just purchase a nano SIM card from public mobile and then what? I clicked on the link and I feel it said I have...
Resolved! any way to track data usage online
Does Public online has a good data usage tracker? I logon .. from usage history.. i see it shows both voice and data together.. but they break it into so many lines.. unless I do my math pages of pages, I won't get a view of my usage easily (at leas...
I need you toplease reconnect my mobile #
(phone number removed by computergeek541)
Friend referral promotion?
HI all, i see that I have the following friend referral said on my bill : Sharing is caring!Refer a friend and they’ll receive a one-time $10 credit. Plus we’ll take $1 off your payment every month for as long as they stay with us! Is that true there...
Activation
It said my sim. card is activated but I never got confirmation email Nd dont know mobile number
services **bleep**ed “Again”
Hello my name is Travis Wilson again again for the second month in a row when I payed up again for my next month my services are messed up I have the 40 plan and it says I don’t have calling I don’t know how many more times I can do this with your co...
Resolved! 2nd cellphone not activated 12 days after SIM purchase (installed by Walmart)
Sent this private message to a mod 1 week ago; no results, except for query about my email etc.:Paid for additional $10 account for second phone 2019-06-10 at Walmart: New account #••••••••••••, new cell phone number ••••••••••. If I call that numbe...
