Activating my Sim From Promo

[tddoucette]

Can you help me. My data ran out and I put a $100 200mb data add on on my account but it’s not working. 

[geopublic]

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@tddoucette wrote:

Can you help me. My data ran out and I put a $100 200mb data add on on my account but it’s not working. 

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@tddoucetteIs your account suspended? What does it report when you dial 611?

[shskr]

You will have to contact the moderators to get access, you can send them a private message here: link

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

[shskr]

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

[tddoucette]

yep

[srlawren]

@tddoucette did you try rebooting your phone?

[tddoucette]

Thanks. 

[computergeek541]

@tddoucette 

I've moved the discussion about data add-ons to its own thread as this matter isn't related to the Fall Promo 2016 plan discussion.

[tddoucette]

Its showing the add on is active. Tried the lost phone trick and didn't work.

[Triguy]

Check you account to see if the add-on is showing.  

Try the lost phone trick. To report your phone stolen.  Login to your account.  Choose  Plans and Add-ons tab. Then choose  Lost/Stolen Phone  tab.  The choose  Suspend Service  tab.  Logout.  Wait few minutes.  Login in and report your phone found.   If you still have problems tthen  contact a moderator by messaging them.   Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437