07-05-2019 09:25 PM - edited 01-05-2022 05:44 AM
Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.
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01-22-2020 07:13 PM
I already check 1gb used, and no promo 1gb was used
01-22-2020 06:45 PM
@neboh77 Data is not working because you used it all up.
01-22-2020 06:32 PM
My plan started by december 15 2019. I get a 1gb promo plus 400 min international calling,
now just i have 400 min international,
No data working
07-06-2019 06:37 PM
@boltev wrote:I tried lost and suspend trick and restart. no luck just purchased add today .
Did you complete your purchase of the add-on data and it's not working?
If the lost/found trick didn't work for you then try adding $1 top up to your account and restart the phone, this has also has been known to reset the account.
07-06-2019 05:32 PM
It is a two step process for add ons. You need to add then purchase them.
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve
They should appear in your self serve account under Add ons.
07-06-2019 05:21 PM
I tried lost and suspend trick and restart. no luck just purchased add today .
07-05-2019 10:04 PM
@Jasperchow wrote:Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.
@Jasperchow Are you sure you haven't used it up? Maybe the 29MB is the data counter for your data from your plan?
07-05-2019 10:04 PM
Thanks everyone, tried the lost phone trick, it works. Thanks.
07-05-2019 09:50 PM
Did you try the lost/phone trick as described above? It will reset your SIM card and sometimes does troubleshoot various account problems.
Maybe toggle airplane mode off/on.
Try your SIM card in another phone to determine whether hardware issue versus Public Mobile service issue.
07-05-2019 09:47 PM
@JasperchowAt this stage only a Moderator can help you.. contact them via this link. Hopefully they can help you out soon.. but they might not respond to you for up to 48 hours.
07-05-2019 09:40 PM
Rest of services working, plan is active
07-05-2019 09:36 PM
Is the rest of your service working? ie. talk, text?
In your self service account, is your status active?
07-05-2019 09:32 PM
@Jasperchow Try what @brennanleblanc_ suggests but also reboot your phone afterwards.
07-05-2019 09:28 PM
@Jasperchow wrote:Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.
You could try the Lost/Stolen phone trick.
1. Go into Self-Serve under Plans > Lost/Stolen Phone
2. Suspend your service
3. Log out and wait 5 minutes
4. Log back in and go to the same page to reactivate your service