07-19-2017 11:52 AM - edited 01-05-2022 02:28 AM
Hi,
When I activated my Public Mobile service and signed up 90-day talk/text/data (6GB) plan for $120, there was a system glitch. At first, the system had displayed my current plan for 30-day pass for $10 with $110 remaining balance under my account. To address the issue immediately, I had to choose 90-day plan again and top up my balance by making another $10 payment. Although the payment history shows two payment transaction ($10 & $120) and one credit transaction (-$10), my credit card statements shows that, in fact, there were two charges ($120+tax & $10+tax = $130+tax <$145.60>) from Public Mobile without any credit charge, which means that I have been over billed for $10+tax. Please contact me if you need to see a scanned copy of my credit card statement for proof. I would like to have $10+tax credit backed to my credit card.
Thanks,
Michael (BAN#**************)
07-22-2017 01:04 AM - edited 07-22-2017 01:05 AM
07-21-2017 05:29 PM
10$ Is 10$ we all work hard our ass to get those 10$.
07-20-2017 09:56 AM
07-19-2017 01:14 PM - edited 07-19-2017 01:15 PM
07-19-2017 12:12 PM
Hey @cy_huang please, send us a private message if it's not already done! 🙂
Please also make sure to not post private info such as: phone number, account number, pin etc as this is a public forum.
Cheers,
Annie
07-19-2017 11:58 AM
You should not post your account # here. You will have to send a private message to a moderator. They will probably just credit it to your account. But it is only $10...