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App error

Baconator2025
Good Citizen / Bon Citoyen

I have been trying to activate my cell phone. I created an account on Public Mobile, activated the SIM card, downloaded the app on hlmy cell phone to finish the activation, but it won't let me log in on the app? I can log in on a computer, but not on the app? It just cycles back to the username and password. I am 100% sure the password is correct as I can log in the computer. HELP!!

3 REPLIES 3

slusagm
Mayor / Maire

you need PM to help to complete the Subscription then.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @Baconator2025 

so, you started the activation on the browser and then try to finish off on the app after payment step?  This is a common problem if you activate that way, but support agent can help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

ORNGNBLK
Model Citizen / Citoyen Modèle

@Baconator2025   Try deleting the app and downloading again. Afterwards try logging in, maybe its a simple glitch?

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