nable to update new phone number for two-step authentication

[Steven0512]

After porting my number from Fido to Public Mobile, I am unable to update my two-step authentication phone number, and the system is still sending verification codes to my old Public Mobile number when I try to log in to the portal. When I attempt to update it to my current number (now with Public Mobile, previously with Fido), I receive an error message stating: "Phone number is not unique." Can someone assist with updating my two-step authentication phone number to my current number so I can successfully receive verification codes?

[Steven0512 · Accepted solution]

I found the issue. My wife used my phone number as two-step verification in her public mobile account. Removed my number from her account fixed the issue.

[Steven0512]

Ok, no problem with a manual intervention. However, I’m not able to update it myself. When I enter my active phone number and click Confirm, I receive the error message: "Please use a unique phone number."

[will13am]

@Steven0512 , during the login sequence use the resend code option and the system will offer the option to resend to email.  Once you are able to get into the online account, go to the profile tab and edit the eversafe ID settings.  Unfortunately, the eversafe ID does not auto sync to the active number associated with the account.  Number changes in anyway requires manual intervention.  

[porcupine]

Click on the envelope in the bottom right corner and follow the prompts for help to fix your issue