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Steven0512 · 08-13-2025

After porting my number from Fido to Public Mobile, I am unable to update my two-step authentication phone number, and the system is still sending verification codes to my old Public Mobile number when I try to log in to the portal. When I attempt to...

Steven0512 · 08-06-2025

Hi everyone,I'm trying to port my number from Fido to Public Mobile, but it hasn’t worked. I tried both last night and this morning using both the website and the app.On the website, I get this error:"We are unable to transfer your phone number at th...

Steven0512 · 08-13-2025

I found the issue. My wife used my phone number as two-step verification in her public mobile account. Removed my number from her account fixed the issue.

Steven0512 · 08-13-2025

Ok, no problem with a manual intervention. However, I’m not able to update it myself. When I enter my active phone number and click Confirm, I receive the error message: "Please use a unique phone number."

Steven0512 · 08-06-2025

I’ve already activated my Public Mobile number and have been using it for the past few months. Now that I’m done with Fido due to the 3G network shutdown, which disabled my phone, an unexpected $75 charge, and the fact that my OnePlus phone no longer...

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nable to update new phone number for two-step authentication

Unable to port my fido number to Public Mobile

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