Unable to port my fido number to Public Mobile

[Steven0512]

Hi everyone,
I'm trying to port my number from Fido to Public Mobile, but it hasn’t worked. I tried both last night and this morning using both the website and the app.

On the website, I get this error:
"We are unable to transfer your phone number at the moment. Sorry for the inconvenience."

In the app, it says:
"Something went wrong. Please update your app to version 2.4.5 or newer and try again."
But I already have version 2.4.5 installed.

Just wondering, is anyone else having the same issue? Any suggestions on how to fix it or who I can contact for help?

Thanks in advance!

[Rastin]

Just be aware that 3g will be shutdown sooner or later here as well. It might be time to look for sales and buy a new phone. 

[Steven0512]

I’ve already activated my Public Mobile number and have been using it for the past few months. Now that I’m done with Fido due to the 3G network shutdown, which disabled my phone, an unexpected $75 charge, and the fact that my OnePlus phone no longer works properly with their service, I’m trying to port my existing Fido number over to Public Mobile.

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Steven0512 

since you have not successfully submit trasnfer request yet, the porting team number won't help

you need to pick a new phone number first.  Then after activation, make sure phone is fully functional, inbound and outbound calls, with the new phone number

Then login My Account, go to Profile and request porting again.  Or you can ask PM support agent to help if there is still error.