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My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?

I added on the 300 International long distance minutes as it advertised calling to Australia. The first call went through then after the call kept failing and there was a message from Public Mobile saying it can't be completed. I am trying to remove ...