Can't put payment onto account

[ryguy11]

My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?

[hairbag1]

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@ryguy11 wrote:

tried calling 1-855-4PUBLIC and it also didn't go through

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Try that number but use a different phone. When prompted, enter the 10 digit cell number that you're adding fund$ to.

[ryguy11]

tried calling 1-855-4PUBLIC and it also didn't go through

[softech · Accepted solution]

@ryguy11 

try calling 1.855.4PUBLIC and enter the phone number and then load the voucher that way

if that number does not work either, then open ticket with PM support. and ask them to load the voucher for you 

     Since your friend  forgotten the My Account login, please choose PIN to validate if you use method 1 to open ticket.  If he forgot the pin as well, please use method 2 below

1. Please open ticket via Chatbot (need access to My Account): 

      At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[will13am]

@ryguy11 , there seems to be issues with 611 recently, try 1-855-4PUBLIC.