PUK number

[Hanhnguyen]

My SIM is locked. Request a PUK number to unlock

[hTideGnow]

Hi @Hanhnguyen it could be SIM PIN PUK then, please open ticket here:

https://urlshortner.tiia.ai/Oyn1L6

[Hanhnguyen]

I have an IPhone and use the PM all the time. Recently I have to replace the glass on the phone, so I temporarily used other phone. After that I put the SIM back to the same phone I use before. It’s working for few days then suddenly it’s locked and request a PUK to unlock

[Hanhnguyen]

No, I have an IPhone 

[BKNS27]

@Hanhnguyen 

Are you using a Samsung phone?

[hTideGnow]

Hi @Hanhnguyen  this phone ever usef on PM?  if it has never been used in PM, it is likely looking for carrier unlock code which PM cannot provide you.  You will have to check with your old carrier

[Outdoorsman]

@Hanhnguyen hi did you lock your phone ? what message are you seeing? follow this link  https://urlshortner.tiia.ai/Oyn1L6

[hairbag1]

Go to top of this page, clcik Get Help / Chat with Simon to start process of CSA help.

Watch little envelope icon on top right side of page will highlight when they respond.