OUTAGE no service since last night in NB

[ureachedmichy]

Since last night there has been no  network on both our phones, we are in New Brunswick when will this be restored???? @gpixel 

[gpixel]

@ureachedmichy 

I'm still trying to figure out why you tagged me... how am I supposed to know what's wrong with your service? 

give me the details and I'll find you a solution

 did your account just renew?

did the connection just drop? 

[LitlLdy]

The Telus Service Status website shows known outages. You can check there for outages, input your address & report an outage. None of us Customers on here know where you are. It works fine in my area. What did the CS Agent tell you when you sent a support ticket on here about it?

Active outage

Failure of wireless services in Burlington Ontario

Start Time: November 23, 11:15 AM

Last Updated: November 26, 10:25 AM

[softech]

@ureachedmichy 

Look like you still have the outage problem?  do you know any friend on Bell/Virgin/Lucky/Telus/Koodo having the same issue?

Reboot the phone once more and test

Reseat the sim card

If nothing helps, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Meow]

You can check here:

https://istheservicedowncanada.com/status/telus/map

But if it is small one (outage) it might not appear on that site. Where are you as GTA works just fine.

[softech]

@ureachedmichy   Outage happens all the time.  But most the time, the issue resolved quickly

But you sure it is an outage and not your account?  Did you check My Account using Incognito mode and confirm if your account status is active?

did you at least reboot your phone once?

Did you try using your phone in different area to confirm it is a local problem or not?

If you are pretty sure it is an outage, yes, PM and Telus cares, open them ticket so they can help you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[DDM69]

Where is this happening?  Not here is southern Ontario…

You are posting to a public forum and posting in all caps won’t make anything happen here.
You need to submit a ticket to chat with a moderator if you are still having issues. This community of customers is here to help answer questions, not resolve service issues. 

[Metal1967]

@ureachedmichy  Nothing anyone here can do.. it’s just a public community.. you’ll have to message a CS AGENT.. hopefully it gets rectified soon 

[ureachedmichy]

IS TELUS OR ANYONE GOING TO ACKNOWLEDGE THE OUTAGE OR DO YOU PEOPLE JUST DON'T CARE?

[HALIMACS]

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@ureachedmichy wrote:

Since last night there has been no  network on both our phones, we are in New Brunswick when will this be restored???? @gpixel 

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That is a good question, @ureachedmichy 

Have you tried dialing *611 to hear any recorded messaging re the status of your particular services? 

Also try logging into self-serve just to be sure of account status on there.