US Add Ons

[wdaxley]

Once again we went to the US and had nothing but issues with our Add On.  I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data.  I would repeat the process and so on and so on.  Now when I get I have been charged $147.00 on a $40.00 contract.  I think Public Mobile owes me a $40.00 refund.

[wdaxley]

Nov 17, 2022
US Roaming - Talk Text 250 Data (10-day)Debit	-$20.00Available Funds Balance: $20.00
Credit or Visa Debit Top-UpCredit	$20.00Available Funds Balance: $40.00
Nov 16, 2022
Credit or Visa Debit Top-UpCredit	$20.00Available Funds Balance: $20.00
Nov 11, 2022
US Roaming - 1 GB DataDebit	-$20.00Available Funds Balance: $0.00
Credit or Visa Debit Top-UpCredit	$20.00Available Funds Balance: $20.00
Nov 06, 2022
5 GB at 4G SpeedDebit	-$30.00Available Funds Balance: $0.00
30-day planDebit	-$10.00Available Funds Balance: $30.00
Credit or Visa Debit Top-UpCredit	$40.00Available Funds Balance: $40.00
US Roaming - Talk Text 250 Data (10-day)Debit	-$20.00Available Funds Balance: $0.00
Credit or Visa Debit Top-UpCredit	$20.00Available Funds Balance: $20.00
Oct 16, 2022
5 GB at 3G SpeedDebit	-$30.00Available Funds Balance: $0.00
30-day planDebit	-$10.00Available Funds Balance: $30.00
Automatic Top-UpCredit	$36.00Available Funds Balance: $40.00
Reward - Loyalty RecognitionCredit	$2.00Available Funds Balance: $4.00
Reward - AutoPayCredit	$2.00Available Funds Balance: $2.00

[hTideGnow]

Hi @wdaxley try pasting screenshot instead of pasting text.  those numbers could make it be treated as spam

[wdaxley]

I have no problem sharing my payment history, but this message process keeps removing what I have copied from my account.

[HALIMACS]

@wdaxley 

Use the ticketing system for a faster response time.

Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts.

[dust2dust]

So you're back now? Sounds like you had all kinds of payment issues and did things that maybe don't work properly here. It's always useful to consult the community. There are a lot of clever people here. You would need to contact support to straighten out all the money but maybe you'd be willing to provide your payment history from here so we can see what all transpired since you started this adventure.