SIM

[Joshua007]

Why can I not add a new SIM card to my account?

[Joshua007]

Yes I have done those exact steps. And each time I go to save changes, it zeros out the number and nothing is saved. 

[gpixel · Accepted solution]

@Joshua007 

you need to contact customer support. I think PM disabled it. I'm pretty sure there is some sort of security breach happening with the Telus family 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST  

[softech]

@Joshua007   what did you do to attach this new sim to your account?  did you do this?

Login to My Account, click Change Sim card from Quick menu on the top right and then follow the prompt to complete the change sim card processs

https://selfserve.publicmobile.ca/en/account/edit/your-account

[Metal1967]

@Joshua007  That’s absolutely possible.. what is happening that doesn’t let you change the sim number?

[JK8]

@Joshua007 

Try clearing cache and go incognito. Chrome or edge browser works well.

[Quigley]

@Joshua007 You can do a sim card change from in your account, you just can't have more than one on an account.

[Joshua007]

I had lost my phone, got a new phone and SIM card and wanted to continue using my same account. But it won’t allow me to put the new SIM card number in?

[JK8]

@Joshua007 

If you are trying to swap SIM cards clear your browser cache and history first and then open a new window in incognito.

If you are trying to open a new account you must open it with a separate email account.

[hTideGnow]

HI @Joshua007 

is that a brand new sim card never activated?

where did you go the sim card from?

[Metal1967]

@Joshua007  Depending what you are trying to actually do.. one sim per account