Did you port your old phone number over to PM?
If so, did you reply to the text confirming you were porting over to PM with YES with the old SIM in your phone?
You have 90 minutes to reply or your porting will not be completed.
This is the most important step to complete the porting process.
You will need to contact a CS_Agent to restart the porting process again.
They can be contacted by creating a ticket through SIMon Chatbot at the bottom of the page or private message on the envelope icon above.