cancel
Showing results for 
Search instead for 
Did you mean: 

No service

Alex69
Great Neighbour / Super Voisin

I have had my plan for a long time 3 plans and last month they removed 3 payments this month they only removed one payment . Now my fathers phone doesn't work . I added 40 dollars to my account but still don't see my wife's phone or my father's only mine......

11 REPLIES 11


@Alex69 wrote:

Yes orignaly open in store , now all stores don't offer the service .... 


No they don't. And the previous system had an account creation method. Now it doesn't.

So contact support. Then while you wait for them to sort all that out, buy vouchers from recharge.com and dial 611 on your phone to reactivate your service. Then dial the toll free number and use another voucher to reactivate your fathers service. Then your wifes. Or if one of the accounts is working then dial the toll free from that phone.

 

That way the services would be working and you can take your time with support to get the accounts all set up.


@Alex69 wrote:

All 3 have been on my one my account and the same credit card . How can my father get his to work again . If I'm not able to on my end 


Hi @Alex69   just open a ticket with CS agent.  I had the steps written above

CountyDownIeUk
Mayor / Maire

Are you on Public Mobile?? You need an account for each phone number and a separate login for each account all with different email addresses. 

Alex69
Great Neighbour / Super Voisin

Yes orignaly open in store , now all stores don't offer the service .... 

Alex69
Great Neighbour / Super Voisin

All 3 have been on my one my account and the same credit card . How can my father get his to work again . If I'm not able to on my end 

Alex69
Great Neighbour / Super Voisin

All 3 on the same credit card , I can see the phones for reactivate.  

CountyDownIeUk
Mayor / Maire

Are all 3 accounts on the same credit card? Has credit card expired?

removed = I interpret meaning taking a payment and removing funds from your auto pay set up. 

hTideGnow
Mayor / Maire

@Alex69   are you using different My Account login for the 3 accounts?  If not, then you might see if you have write down the login for the other two

 

If you don't have them, open ticket with CS agent and they will set them up for you

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Mayor / Maire

Did you sign up those other accounts in a store? If so, did you ever create the login account for them?

If you know your 4 digit account pin then you can dial 611 and make payments. Or from any phone dial 1-855-4pu-blic. Or buy vouchers and use 611 (no pin). Or use real time payments in some stores.

Outdoorsman
Mayor / Maire

@Alex69 hi you need separate emails for each plan sounds like you may not, you need the help of a cs agent to sort it all out for you 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

 

will13am
Oracle
Oracle

@Alex69 , not sure what you mean by they removed payments?  Are you able to go into the self serve accounts and manage the payments?  If there is funding in the account and it is not self renewing you should be able to manually reactivate the account.  I suggest accessing the self serve accounts using incognito mode.  

Need Help? Let's chat.