I have setup my plan to transfer to Public Mobile from a Rogers reseller, but when I went to remove the port block, they gave me a better offer than what Public Mobile is offering and I decided to stay with them.
However Public Mobile is not allowing me to cancel my first payment and it is impossible to cancel online and impossible to reach anyone.
I was recommended PM by a friend who has joined, this is not good. I would appreciate that my account is cancelled and my first payment refunded.
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i have asked them to cancel the charge on their CC. this is the first time I come across a provider that is doing this. but yeah not comfortable...
I highly suggest against filing a chargeback in this situation. Unfortuantely, if you tell the credit card company that you changed your mind and want a refund for services purchases, the chargeback will likely fail. Public Mobile has no obligation to provide a refund a charge that was fully authorized. As you haven't authorized the phone number transfer to Public Mobile, the service at Public Mobile will continue to work for the 30 day. After disabling pre-authorized payments on the Public Mobile account, the account will automatically be closed after 90 days of inactive service
you're on a prepaid provider. that's standard practice. this isn't post paid. my suggestion to you is the next time you see an offer and you're thinking of switching. just message Rogers customer support and they will give you the better deal before porting out and making a big hassle for yourself. as for your refund they may or may not give it back to you
We are regular customers like you and are not staff.
We are just giving you the facts and not hostile at all.
You can try to get a refund by contacting a CS_Agent and ask for a refund but as all of us indicated. It is slim to none.
Contact them and see what happens. Worth a try but good luck.
PM is a prepaid plan so there is is zero chance for refund offered by PM.
Second, you need the PM account to be Active to port your number over to Rogers.
Once you port over to Rogers, your account will automatically be cancelled.
Your friend will not get their $1/1point monthly credit and you will loss your $10 credit on your 2nd bill for using their Referral Code.