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SIM card problems

Great Neighbour / Super Voisin

It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you 


Mayor / Maire


Do you have an older cell phone? What is the make and model? Try your Sim card in another phone to see if you get the same message or if it works?


@Dourra1 Have you rebooted your phone? Did you just activate your line and ported in your number? Sign in to your account, and check your account status. 

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Mayor / Maire



did you try to reseat your sim card?

you tried on another phone?


If it is a new activation, it could be just sim card provisioning issue.  Just open ticket with PM support and it is an easy fix for them


if you are exiting subscriber and it work working before and just stopped working today, then it could be device or sim issue


But either way, open ticket with PM Support and have them check and reprovision your sim 


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