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Can't Activate Account

jcohlmeyer
Great Neighbour / Super Voisin

There was a problem activating my account so you told me to submit a ticket here, not sure what I am supposed to say...

2 REPLIES 2

darlicious
Mayor / Maire

@jcohlmeyer 

As indicated by @hTideGnow first check if your payment card was charged. If yes put the pm Sim card in your phone and reboot. Do you see public mobile in the top left corner of your screen? Do you have any service? Calling? Texts? Mobile Data?

 

If your card has not been charged your plan amount wait out the one hour lock out session and start your activation over again. Did you try to port in your phone number? Are you coming from pc mobile or koodo prepaid? Porting in a landline or voip provider phone #?

hTideGnow
Mayor / Maire

HI @jcohlmeyer   Any error message with error number?

 

first check if PM charged your credit card

 

To open ticket, message them:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM