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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Failure of receiving $10 from friend referral upon getting a new phone plan with public mobile

An update: I have received the $10 credit in my account! Thanks for everyone's help! Hello guys, I just activated the SIM card and set up my public mobile phone plan. I chose the $25/month plan. During the phone plan set up, I have entered a friend r...

Resolved! Cannot submit ticket for overcharge

I was trying to purchase an add-on and got an error saying "Oops! Something went wrong, please try again later. " I thought my payment didn't work so I clicked the confirm button again and the same error popped up. My Visa bill shows that I was charg...

looking help to cancel

I bought this sim because of rogers outage and for one month. But I noticed that I have been charged every month automatically. I want to cancel this number but enable the charge. There is no customer service number and simon is not helpful. I have n...

Resolved! Pre-authorized credit card Update

I have successfully updated my pre-authorized autopay information as my old credit card expired. However, I am still getting daily SMS reminder that my pre-authorized credit card has expired. Why is that?

Resolved! Second phone number with a different plan

I’m confused what you do if you want a second phone number with a different plan. Can this be set up with your current account? Or do you need to set this up with a separate email address. Its for my dad who also uses public mobile and since he is gr...

Resolved! Hotspot Issues

I know there was an internet outage earlier today in Ontario that has now been resolved. Though my partner and I (both with Public Mobile) have LTE on our phones, we are still unable to use our hotspots. Device will connect, but report that the netwo...

Obtaining PUK Code

I got a message on my phone saying i need to input the puk code . cannot use sim card until that is inputted. They used to come on the back of sim cards not sure how to obtain one now?

Resolved! Using Mikrotik WAP or USB modem with LTE data

I see some threads about the possibility of using LTE data on Public Mobile.Does Public Mobile still allow for using USB data modems? Does that work on all service packages, including the cheapest? If so, by extension, I suppose the Mikrotik LTE WAP ...

Resolved! Upgrade to 4g

Recently upgraded to a plan with 4g service but my speeds haven’t changed still getting 1 down and .3 up any help please

Plans

I recently hooked up to Public Mobile. I purchased the $25 1 G plan. Today I received a Welcome email. It said I purchased the $25 plan and will be given 500 MG . Where is the rest of my data?

Get call history older than 90 days

I am needing to receive my call history from before 90 days ago - is this possible?

US Roaming Not Working

Unable to get us data package to work. Have tried everything suggested in forums etc. Please help.

Resolved! My cellular data is not working

Hi my cellular data is not working on both Android and iPhone. What should I do?

data not working

i currently dont have data working on my phone. anyone else having this issue?

Resolved! Group messaging not working on my and my familys phones

Good afternoon, I am seeing that my phone as well as my families phones are not able to send and receive group messages. Mms messages. Is there something wrong on your end that may be doing this?

4g 55$ plan

I switched to 20gig 4g plan last month for 55. Public switched me back to my old plan without asking me. I want back to plan I paid for. What happened?

Resolved! Is public Mobile adding 1.5% to bills?

I have Autopay set up and use my Credit Card to pay the bill. Is PM going to add 1.5% like mothership Telus?

Account

Does anyone know how long it takes a payment to process before it takes affect ? Apparently my daughter got messages that the payment was due me never told me 臘‍. I paid that today . Would that also be a reason saying that she used all of her data ?

Resolved! Making payment

I have been trying for probably 2hrs to make a payment and have gotten many messages saying this is wrong that is not right etc. This system is useless What ever happened to customer service There does not appear to be any on this site. I guess maybe...

Resolved! How to post a Private Message

Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Messagehow do I reply to this message via Private Message?

Resolved! Anyone else having internet issues?

This afternoon my phone starting saying there is no internet connection. I've restarted, turned airplane mode on and off, wifi on and off, any other suggesitions? I've only used ~4 of my 20 GB. Thanks!

Resolved! CAN'T MAKE CALLS

So I am a new customer here. I can send/receive text messages but can't receive/make calls. I have a Samsung A23. Thank you

Data not working

My data stopped working I have 20gb and there is no way I've hit that I check everyday and always under 1gb its only been 10 or so days since I upgraded . I'd like to open a ticket please

Resolved! Telemarketers

I keep getting shackecoin telemarketers calling me 20 times a day for the last two weeks ..calling from different numbers from different provinces...its harrasment and I need to block all calls from IP address ...please help

Resolved! Data

Phone says ive used 100gb!On my account it only shows 1054mb however, just wanna make sure im not about to be charged for the massive amount of data next billing period! Thank-you,

New account payment

I am trying to set up a new account but I keep getting a message “We were not able to process your payment. Make sure all information is correct or try again with a different card”. I know the information is correct and have tried a couple of differe...

Resolved! Wrong email, inactive phone..:need to cancel payment

I need to cancel a credit card payment. I set up an account under my daughters email. Turns out the email address we put in is no longer valid. The public mobile SIM card we activated is stuck in the phone and there is no way to use the phone. I need...

Resolved! i cannot log in pay bill

i cannot get into my account i cannot renew passwordi cannot do anything now because i dont have a phone i cannot pay my bill why

Resolved! ordered a phone where is it?

Ordered a reconditioned phone whereis it?Is there anyone who can deal with this ?

Resolved! Ordering Pre-Paid Phone + Sim

Hi guys, If I ordered one of the prepaid phones and sim cards from Public, how long does it take to arrive? I'm in Toronto. Also, for the 30-day return policy, can we return it for any reason? Thanks!

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