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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account locked for over 5 hours

I was trying to log in on the app and see if there were new plans available but I haven't been able to log in, so after a few tries my account got locked and I waited 1 hour and did a password reset successfully but when I went to log in again I was ...

Resolved! E-Sim Activation

Having recently switched to public mobile, I figured that the e-Sim they offered would be a faster and less painful option. As it turns out I was sorely mistaken. After 4 unsuccessful attempts and MANY chats with public’s less than useless chatbot, I...

Public Mobile eSIM

I bought a PUBLIC MOBILE ESIM for $45 per month, and I put it in my S22 Ultra cell phone, but it does not work because the IMEI is blocked. therefore, I want to pass it to my S23 Ultra (dual SIM and factory free), but I don't know how to do this. I n...

Missed authoirization 90 minutes

I missed the auth windows of 90 minutes and now it says I need an Agent to complete my number port.Tried the the link to create a ticket and it fails.Where to next?

Resolved! Purchasing add-ons instead of new account plan, refund

I purchased a new account plan for 30GB in september and it did not take effect, I was notified repeatedly that I was running out of data and so I purchased multiple add-ons. I see that my new account purchase did not take place in September and was ...

US Roaming

I have paid 3 different times for US roaming and each time I've been in the U.S., my phone won't work. Any suggestions as to why?

Update my email.

Why can't Customer service update my email?I've been left without access to my account for months because the email on it I no longer have access to. I've talked to agent and verified everything two weeks ago they said it's updated to my new email bu...

Have still not received my SIM card

Good afternoon,When I purchased a SIM card from Public Mobile on October 8th, your website said it would take 2-3 business days to receive it. Now, I tracked the system, it says Public Mobile is STILL PROCESSING my request, and I will not receive it ...

Je n'ai pas reçu ma carte SIm

Resolved! billing

I need a history of my billing and payments for 2023

Calls in US

I have bought US add-on for unlimited text and calling with 40GB of data and I cannot make any calls or nobody can call me.

Do you sent the sim card to me yet?

Hello,My account is xxxxxxxxxxxxxxx@xxxxxxxxxDo you sent the Sim Card to me yet?also, i can not login right now - xxxxxxxxxxxxxx@xxxxxxxxxxxxxx Thank you,

Problem with transferring my Number from old carrier

HiI subscribed yesterday, installed Esim, about the transfer my number. I dont know what step i missed by basically1) I haven't gotten any authentication text from my old carrierthus2) i dont know if my number is transferred to public mobile or not**...

Esims don’t work / customer service is non existent

How come I can’t even send customer service a message without getting a 404 not found everytime/ the chat bot can’t do anything about esims not working or SIM card invalid , can’t submit tickets or message anyone. What the point of even having a cust...

Resolved! Can't resume activation

Received my sim card after 10 days. I've been trying to activate it and instead I'm being kicked out of my account everytime I'm trying to proceed making me unable to proceed. Can't contact support since it does the exact same thing, can't call 611 s...

U.S. Roaming

I have tried all suggestions to text with my US roaming add on but to no avail. I can talk but I don’t have internet or text. Can someone help. Thanks

Messaging. New Public account and new iphone

New Public account subscription and new iPhone. Not receiving all texts, only some. Have tried turning off iMessage. Can’t even confirm identity as requested by Public because not re diving text containing verification code.

iPhone

I'm trying to activate a second phone. I recently purchased aniPhone 2020SE but have been having trouble with transmission.I can hear my caller but my transmission breaks up. It seems that WI-Fi is is interfering with the cellular signal , which I am...

Resolved! Data usage being used while not using phone

Hello, so my cellular data and roaming data are both turned off, yet my account shows that data is being used at night while I’m sleeping…why is this happening?

Resolved! I'm going overseas half year at a time, how to suspend subscription?

Resolved! Re: payment

I have done what was asked but it said that the card could not be activated at this time and try again. I tried 4more times with the same result.

Resolved! New credit card information

How do I give a new credit card number so that I can continue to make my monthly payments?@

Re: Getting unauthorized access on login and phone won't ring or receive messages

Were you ever able to resolve this? I have the exact same problem and have had no luck dealing with public so far.

I am unable to login to my account from phone number

When I created an account using email, it tells me my phone number is already added to my account.

Resolved! need assistance with install esim

@CS_Agent

Phone keeps hanging up

Lately, when I would call someone it would always hang up when I never hung up the call. This has never happened before so I don’t understand why it’s happening a lot of sudden. My phone isn’t on Do Not Disturb.

Resolved! My Account, Payment

How are you supposed to change credit cards for payment if the auto fill form keeps reversing and jumbling up the numbers??? What a ridiculous situation. Wasted 45 minutes trying every which way. Makes it seem smarter to buy from a more competent c...

Resolved! Caught up in Activation

After a long 5 days I finally received my SIM card. Went ahead with the activation and ported my number from Freedom. ANswered all the prompts and deleted my freedom esim. I have service (ish). I can make a phone call, can not receive a phone...

Number transfer

I need a number transfer sent to my old cellular provider.

Resolved! Unable to submit a ticket

I have been trying for a few hours and I'm unable to submit a support ticket. It seems that there is a weird porting issue for my phone number. Any MFA app I have that tries to text or call me doesn't get thru. Odd thing is any existing person I ...

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