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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activate eSim after promotion

Can I active the eSim with $34 20GB after the Black Friday promotion is gone? Will I still have the plan at that price?

Resolved! Why am I unable to log a ticket?

Struggling to create my new e-sim and now I cant create a ticket. I keep on getting an error. @CS_Agent

How can I set up a scam or fraud prevention method

Is there any way to prevent more scam calling

Not getting the $10 reward

My friend referred me didn't get the $1/mo off.

Can not receive any verification codes

From Virgin to Public Mobile, it doesn't work

Received a "Public Mobile here" offer

They sent two messages. The offer on Thursday Nov 16. Then the typo-corrected version of the offer the next day. $25/month, 5GB data at 3Mbps "3G speed"But hurry, of course, because offer ends Monday November 20. I don't see it listed anywhere on the...

Resolved! Payment failed

I’m a new subscriber and when I tried to pay on computer and pay on app and it just can’t accept my Mastercard(I’ve tried 3 cards with same postal codes I entered)

Network

Why won't my phone connect to the network?

Resolved! Refer-a-friend still earns me $1/mo.?

I am earning legacy rewards, and just want to confirm that if I refer a friend, I still get $1/mo. reward and my reduction reward configuration remains unchanged and won't end up inadvertently switching to points rewards.

Resolved! I want to cancel my subscription and cancel my payment

Hello! I want to cancel my subscription and cancel my payment

Account Subscriptions

When I log into my account it says I have no plan. However I’ve been paying for one and my phone works. How can I get my account number and information?

Not getting RBC Interac verifcation codes

Not receiving RBC verification codes anymore from the number 722652. Need it for banking purposes today. Have received codes multiple times from this number before.

Exclamation point on Pixel 7

Hello,I see that someone else posted about this but my issue happens sporadically and will not go away even when I try to use data: Solved: Re: Exclamation point on Pixel 7 service bar - Community (publicmobile.ca)Basically, I own a Pixel 7 and somet...

Resolved! Legacy Rewards

Hi, I am a long-time Public Mobile user and am still under the Legacy Rewards program. I am still under a very basic plan with $6/month in rewards applied to my $25 bill. I want to upgrade to the $34/month plan and am wondering if I will lose my rewa...

Re: Buy e-SIM Guide.

Is it possible to go back to a physical sim card after you have converted to an esim?

Resolved! Re: $34 20GB 30-day plan available for current customers now!

Question: If I use a phone that doesn't have 5G, can I still subscribe to the 5G plan? This 5G plan is cheaper than the 4G 90day plan I currently have. I don't want to buy a new phone, and speed is not my concern. I'll change if it will still work e...

Resolved! Autopaid Reward Missing

Hello Everyone,I am continuing missing my AutoPaid Reward $ 2.00 in October and November billing cycle. I have being with PM more than four years. It's first time happens. I got manually added $2.00 in October. I wonder if everyone has the same issue...

Resolved! failed to activate my esim.

Hello? I think I failed to make esim work yesterday. When I tried again today, it said it can't use it anymore. Cannot activate esim. How can I get a new esim?... thank you

does "my rewards" stay when i switch plan?

Hi I am currently on the legacy $120/90day 6Gb plan. I plan to switch to the $34 20Gb plan. Will i still keep the $2/30 day pre-authorized rewards and $5/30day loyalty reward when i switch plan?

Are incoming calls charged?

Are incoming calls charged in the $25 promotional plan? This Canada has become very scary to live in, both for the wallet and overall security, and for the ineffective administration, shameful (they don't even know what SHAME is here in Canada)

add on not working

long distance call not working. please transfer money to my account

Didn't receive sim card

Hi, I would like to cancel my account, I haven't received my sim card yet. Is it possible to get a refund?

how long does it take a CS Agent to reply?

A friend of mine @guss has send over help to get their account active on my recommendation but he is having trouble transferring his number. It has been over an hour and no one has responded to his message to CS_Agent. @CS_Agent what is the expect...

New Black Friday $34 for 20GB plan need renewal?

Hi there,I’ve been a long time user of public mobile, I was just wondering if this new Black Friday deal is only for one year? Will I have to change my plan after or will it increase in price after this year?

Cancel my acct ##########

need support for negotiating some 3g data added to my plan

No cell service away from wifi

I recently switched to Public the other day, so far I’m not happy at all. My cell only works when I’m on wifi. I’m getting very frustrated. Idk how to contact them for support to resolve this issue:(

Re-send Telus text to switch providers

Hi. I tried to do the provider switch from Telus to Public.....but I missed the timelimit for accepting the Telus switch. How do I get it resent?

Payment

Hi everyone,my account payment is due on Wednesday but I will not have funds to pay until Thursday. The issue is every time I log into public mobile they send me a code via text message so I can access my account. even when I click ‘this is a trusted...

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