I registered My Account for my daughter's Public Mobile phone. Recently I found Public Mobile charged twice fee on my credit card statement. Usually it is at the last day of month but in Nov 2023 Public Mobile charged once on Nov 17th and another on Nov 30th. I checked the upcoming charge would be Dec 31st. Then the Nov 17th is the extra because it was charged on Oct 30th as well. I tried to report it to Chatbot but it continues say my account is locked. It asked me to try after one hour. I have tried after 3 hours, after one night, after 2 days...but all failed. It is keeping to lock me out. Tried lots of time to the useless Chatbot, still ask me to sign in but my problem is I CANNOT sign in!
Is it possible to have some real people to help and resolve it please?
