Neither of my phones can make calls this morning: voice message says I don't have a plan.

[Chushiyan]

When I try to make a call, I get a message about not being on a plan. Data works.

The message has now changed. It says, "... because your plan does not include a U.S. Roaming add-on".

The number I'm calling is just my other phone. Neither device is roaming in the USA; both devices are in Vancouver, Canada.

I logged into the self-serve website and called *611; everything is in good order.

[Chushiyan]

I'm checking the other account. Since it's the same credit card, why would one not get paid? Maybe I mistyped the expiry date, so it thinks the card expired. Or something.

[hTideGnow]

HI @Chushiyan 

since you have two phones, put the PM sim that is not currently working into the other phone and check 

[Chushiyan]

Ok, one phone can call other numbers, just not the other phone. It gets that "you don't have a US roaming add-on" message.  Other phone just gets "Hi, Public Mobile here! Your number cannot be completed as dialed, etc."

[hTideGnow]

HI @Chushiyan 

don't just check credit card, please check your My Account and make sure it shows active.   Please use Incognito/private/secret mode on your browser to login My Account 

If active,  try reboot your phone once and test.  Make calls using 1 in front of the 10 digits 

and submit ticket wit CS agent if nothing works

[Chushiyan]

Ah, but there should be two payments, like this:

Nov 21, 2023

PUBLIC MOBILE, 855-XXXXXX

$22.40

Nov 21, 2023

PUBLIC MOBILE, 855-XXXXXX

$21.28

[Chushiyan]

There is no missed payment. I can turn off Wi-Fi and use data.

Website says everything is active. My next automatic payment is on January 21.

I am not in the USA; I'm in Vancouver, trying to call a Vancouver number.  I'm being told I need a U.S. roaming add-on.

My credit card does not expire until 2027 and isn't over limit or anything.

Here is a copy and paste from my online banking credit card view: the credit card transaction is authorized:

Dec 22, 2023

PUBLIC MOBILE

$21.28

[hTideGnow]

HI @Chushiyan 

this message usually mean your account is suspended, probably missed payment

 please use Incognito/private/secret mode on your browser to login My Account to confirm again

If missed payment, make a manual payment by clicking "Pay Now and resume services"

  if active,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437