Can't log in to change the plan - been trying for hours and hours

[mandooh23]

Please extend the blackfriday deals

[Handy1]

@LitlLdy  Me too 

[LitlLdy]

@mandooh23 , the My Account webpage & Public Mobile app is working for me now! It is still a little slow but working much better! I was able to select change subscription on renewal! 🙂

[ColdWinnipeger4]

Why remove somEthing when they are clearly frustrated with the quality of the website of a company that just offers us a website or app to do everything and it does not work on the busiest day of the year....not that you did not know it was going to be busy....sheesh...WHY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[LitlLdy]

@mandooh23 , I have been trying on the app & My Account website for close to 10 hours now!

The response I received back from a CS_Agent:

We are aware that there are issues with the website and the access to the self-serve profile.

That is due to the launch of the new plans.

The Tech Team is aware of the issue.

I suggest that you wait until tomorrow and try again.

At the moment, the website has issues due to a high volume of users.

I hope that tomorrow the website is running properly so you can schedule the plan change.”

As soon as I am able to get My Account & Public Mobile app to load successfully I will update you.

[Handy1]

@mandooh23  You can submit ticket with support and get them to change it for you , but they can only change it right away and not for your next renewal so you will lose out on your current cycle 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Girlypop]

@mandooh23  Unfortunately the site is done , fingers crossed it will be up and running to morning 

[hTideGnow]

HI @mandooh23 

Yes, probably server is overloaded due to the high number of activation and plan change.   

Patience is the key, try back later and it should work.  no worries, the deal won't be gone yet, not for another day or two