Error accepting CC in payment - when activating SIM with LANDLINE number ?

[KTPublic21]

Hi,

Please help...

I tried to transfer my landline # (from Bell) to a new SIM - but at the last step (Payment), error to accept CC.

I even tried with 3 valid CC (from Canadian banks).

Thanks.

[KTPublic21]

Retry with incognito window and it worked. Thanks.

[Hollister]

@KTPublic21 

FYI: In the Get Help documentation:

When you transfer a landline number, the process can take up to 3 business days.

[KTPublic21]

Thank you.  I will try again with live chat service.  

[Hollister]

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@KTPublic21 wrote:

So far I haven't seen any pending transactions yet.  But will wait and try to activate again ... maybe tomorrow. Thanks.

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You may want to use this live chat service for activating your account.

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[Hollister · Accepted solution]

@KTPublic21 

If your cc has not been charged try activating again but clear your browser cache first and then open a new browser window in incognito. If your cc has been charged put the SIM card in your phone and restart it.

[KTPublic21]

So far I haven't seen any pending transactions yet.  But will wait and try to activate again ... maybe tomorrow. Thanks.

[HALIMACS]

@KTPublic21 

I would recommend not processing another payment, @KTPublic21 

Check your payment card 'pending' transactions to see if they are displaying as 'pending' charges first...